Kerala State Road Transport Corporation — bus arrived too late

My name is mini mathew. I had booked a ksrtc bus from thrissur to ernakulam through the website.
Pnr number k2083704
Date of journey : 05-oct-2019
Trip code : 1200kkdekm class of service : lower floor ac
Seat no (S) : 13 departure time : 15:25
Service origin kozhikode service destination ernakulam
Passenger origin :thrissur passenger destination ernakulam
Boarding point : thrissur dropoff point : ernakulam
Platform no : txn password: 3707
The bus timing was said 2:25pm. But when i called them they didn't pick up for a long time and at last i dialled them continuously and they picked up. That time they said there will be delay since they have reached only kuttipuram. Almost an hour and half more i have to wait in the poorly maintained ksrtc bus stand with no proper waiting area seats available or proper toilet.in the scorching sun i have to wait for this bus to come since i paid for this and there are no other low floor buses before that. This is not single incident. My family and friends who have booked ksrtc have faced similar issues. Who will pay for my time loss?