Kerala State Road Transport Corporation — Complaint against conductor

I had travelled eranakulam to kaloor by KSRTC -Idukki-Kattappana Super Fast bus on 13/02/2021 at 6:15 am .
The Conductor in this bus was behaving very brutally to all passengers. I am also a victim for this. I gave Rs. 200 for Rs. 21 ticket fare. I physically saw change in his bag, but he refused to give me the balance amount.
He dropped me and purposefully asked me to collect the change from shops.

I hear by request you to take necessary action against him for this kind of behavior with passengers.

Yours faithfully
Muhammed musthafa
Nadukkandy house
Malappuram
[protected]