Kerala State Road Transport Corporation — not got refund even after 2 months

Website:

m.keralartc.com/oprs-mobile

I have booked a ticket in kerala state road transport corporation bus on 30th october 2018 through online. But the trip totally got cancelled from their side. I did not receive the refund for the trip cancelled
Iam not able to contact their customer support center for refund but the response i m getting from last 60 days is the worst. And they are not showing any concern.
My ticket details.
.*ksrtc m-ticket [ service cancelled :*tripcode :1100bngvka ] start place: bangalore to sulthan bathery psngrname : ajith joshy pnrno :k6410122 doj: 18/10/2018, sorry for the inconvenience.