Kerala State Road Transport Corporation — online ticket booking

Address:

Alappuzha, Kerala

Sir,
I have booked ticket from kayamkulam to trivandrum on ksrtc bus rsk577 on 11/02/2017. The time of departure provided for me on mail as well as on sms is 5am. I reached stand accordingly but when i contact bus crew at 4.50am he informed that the bus departure time was 4.30am and then it had reached karunagapally. He ask me to reach karunagapally which was 14km away from kayamkulam. I catch bus from karunagapally bt when enquire the same to conductor he argued that it's my mistake as bus departure tme was 4.30am.