[Resolved]  Kerala State Road Transport Corporation — Trip cancelled not announced even after repeated enquiry at Ernakulam ksrtc bus depot

Address:

Ernakulam, Kerala

Sir, I have book a ticket to mysuru from Ernakulam for the date 30.05.2015 through E-ticket facility provided by KSRTC (Kerala) on 28.05.2015 and got E-ticket voucher boarding point as Ernakulam bus stand Departure time at 22:110 Hrs. as per the instructions i reached the Ernakulam bus stand at 21:30 and inquired at information center about the status of 22:10 AC Volvo multi axel bus.The official at duty on 30.05.2015 night told me that the bus is delayed due to traffic and we need to wait for the bus .We all passengers wove to bus waited till 01:00 O clock 31.05.2015 meanwhile in a 30 minutes interval we asked the information center about the status of the bus, all the time official told us to wait me waited for the bus because ii need to reach at mysuru on 31.05.2015 to attend a training section conducted by Dept of Post. At 1:00 31.05.2015 Hr when i asked the officer he told me that the bus is cancelled and you will get amount back in your bank account. He simple stated that without a prior announcement or any other alternative arrangements .the officer could have informed me when i inquired about the bus. As myself residing at Adimali (Idukki) which is aroud 70 KM away from Ernakulam, the bus cancellation at mid night without any prior information and other alternative arrangements really put me in vain . If the officer at information center would informed the cancellation earlier myself can even take other super deluxe air bus meanwhile. Because of this i had to took an lodge at Ernakulam in the midnight and i missed the training section in time. So kindly consider my complaint and do need full. PNR NO:K572900 TRIP CODE: 1700TVMBNG D O J :30.05.2015 CLASS OF SERVICE:AC VOLVO MULTI AXLE SEAT NO:18