Kerala State Road Transport Corporation — trip cancelled on short notice and no refund till date

Address:

686101

Dear sir,

My name is subin jose. I had booked an online ticket from cochin - mysore. The details of the booking are below:

Trip code: 1700tvbng
Pnr no: k 3695206
Date of journey: 18/08/2017
Departing: 22:00 hrs
Seat no: 19 class ac volvo

Around 5 pm on 18/08, i have received a call from ksrtc, thiruvanathapuram on my mobile but i was busy in a meeting hence could not take the call.
I saw the missed call at 6pm and tried calling back to the same number many times but was getting a busy tone.

Finally i reached my home and packed my baggage and decided to leave to catch the bus which is scheduled at 11 pm, the i tried once again the same number and the call was connected.
I told the person who took the phone that i have got a call from this number hence i called back. Then he asked me whether i have booked any ticket on ksrtc. I told yes and then he informed me that that bus got breakdown at calicut hence it is cancelled and the full refund will be done on 21st august, monday. It was like a shock for me because i had to reach mysore on emergency on the next day morning and time was 8.10pm and i had no much choices left to travel.

The questions are
1. This bus is starting from tvm and the they claim that the bus got break down at calicut. So i am sure that this might have happened early morning on 18th and why this was not informed earlier?
2. Rather than calling they could have sent me an sms early so that i could have made alternative arrangements. Why this was not possible?
3. They promised that the full refund will be done on 21st august and till date nothing happened.
4. If this bus was cancelled why didn't they book us for any other bus to make sure that the traveling happens and the customer is happy.

I am not wondering why ksrtc is making losses. With this type of service, people like me will never go for ksrtc again and i am sure that we will never ever make this organisation profitable unless the service is improved.

Now i have no hope that i will ever get my money back but this is a good lesson learnt and i will make such mistakes opting for ksrtc for my future travel.

A frustrating passenger,

Best regards,

Subin jose