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Kerala Water Authority Complaints & Reviews

kwa.kerala.gov.in
1
Updated: May 26, 2026
Complaints 687
Resolved
40
Unresolved
647
Bad 😕 It seems that Kerala Water Authority has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Kerala Water Authority reviews & complaints page 10

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V
[email protected]
Nov 16, 2020
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Address: Radha nivas, malibhagom,chavara South.

Name:Gopalakrishna pillai, Radha nivas, Malibhagam, Chavara south
Consumer no:TKP/2592/D
Meter no:147354/20
Respected sir, from beginning bills are coming status mentioned not working.The fact informed section office by written July 29 2020 at kwa Chavara section office. the section officer inspected the spot and the condition report to the billing section.but present bill also mentioning not working.please take necessary action
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    A
    Anila John
    Nov 12, 2020
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    Address: Pathanamthitta

    Last month paytm vazhi bill pay cheythu. But e month last month bill add cheyth aanu thannath
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      Y
      Yakoob K
      from Kayankulam, Kerala
      Nov 11, 2020
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      Address: Halcyon Dialysis centre, PULINCHUVADU, KUTTICHIRA, KOZHIKODE, 673001 , BEHIND URBEN BANK

      I have seen many days this leak I sending video for your reference.I send video and photo to whatsapp also to your KWA whatsapp number.

      [protected]
      B/KP/3 electricity post number
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        S
        Shamnas07
        Nov 10, 2020
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        കോട്ടയം താഴത്തങ്ങാടി 48 വാർഡിൽ സൂറ ഷാജി പള്ളിപ്പറമ്പിà...⇄ ഉടമസ്ഥതയിലുള്�...⇄ സ്‌ഥലത്തു അനധികൃതമായി പൊതു ടാപ് സ്ഥാപിക്കുകയàµ�...⇄ à´šà´¿à´² വ്യകതികളുടെ സ്വകാര്യ ആവശ്യങ്ങൾക്കà�...⇄ അതിൽ നിന്നും വെള്ളം എടുക്കുകയും മറ്റുള്ളവരെ അത് ഉപയോഗിക്കുന്à�...⇄ നിന്ന് തടയുകയും ചെയുന്നു.. ആയതിനാൽ എത്രയും പെട്ടെന്നു ആവശ്യമായ നടപടി സ്വീകരിക്കണമàµ...⇄ അപേക്ഷിക്കുനà�...⇄
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          P
          Pallath
          Nov 9, 2020
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          Address: Manalody road

          There is a leakage in kwa delivery ine in manalody road, Nilambur, Malappuram dist. (Reference kseb post vma 6. Informed AE inchrge two complaints. Only one solved The above complaint is in for three weeks. Please do needful.
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            S
            Suresh BOman
            Nov 9, 2020
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            Address: Meethalekunnumbram elayavoor northn

            We are Amrut water supply consumers. Last few days no water supply at all at Elayavoor north area(meethale kunnumbram area) if water coming also no force please attend immediately
            Cv sureshbabu [protected]
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              M
              manoj palayil
              Nov 6, 2020
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              Resolved

              In trivandrum thaliyal road corporation doing digging work for road side rain water path and they had broken the main pipeline which is serving to the whole karthikeya nagar in karamana. We made complaint to them then also they had not done anything. Water is flowing huge through road and no one attended from the authority. Please do the service immediately as too much water is wasting which is required by public.
              Nov 6, 2020
              Complaint marked as Resolved 
              Nothing had done. Till free no is 1916. Till now water flowing freely thorough main road
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                M
                Marj DK
                Nov 5, 2020
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                The Drinking water supply pipeline at Fish Market road, Arakinar, near Kozhikode Beypore main road, ward 51 of Kozhikode Corporation is leaking and drinking water is flowing to public road wasting water and hindering drinking water supply in the area. The leakage of drinking water supply pipe line may be repaired urgently
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                  R
                  Rafeeq Basheer
                  from Kunnamangalam, Kerala
                  Nov 3, 2020
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                  Sir
                  I don't know the my water connection customer I'd my consumer number is PRC/4002/D
                  Nov 03, 2020
                  Updated by Rafeeq Basheer                   I don't know the my water connection customer I'd my consumer number is PRC/4002/D
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                    A
                    [email protected]
                    Oct 30, 2020
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                    Water authority Kidangara

                    Address: Moncompu Thekkekara

                    The water authority department doesn't seem to understand the issues that consumers are facing. Since a week I am calling Kidangara, Alappuzha water authority and they do not seem to have an answer on when the water supply will resume. Every call ends with abstract statements telling 'vaikittakumbol vellam varum'. On top of it the arrogance and the frustration of the KWA employee to just pick up the call and answer the consumer is just beyond...
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                    Y
                    Yakoob K
                    from Kayankulam, Kerala
                    Oct 30, 2020
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                    Address: Kozhikode, Kerala

                    Thx for INB txn of Rs.7297.26 frm A/c X9940 to Kerala Wat... Ref#IGAJSJVTK7 on 29Oct20. If not done, fwd this SMS to [protected] to block INB or call [protected]

                    I paid online but not possible to see in your site ledger or paid details

                    [protected]
                    C14/45/D
                    CBV Imbichipathummabi
                    Kundungal
                    Kozhikode - 673 003

                    I have not received any message to mobile or ti e mail regarding my payment

                    Water authority web site not showing bill and ledger
                    Previous web site will show all details clearly.

                    Thx for INB txn of Rs.7297.26 frm A/c X9940 to Kerala Wat... Ref#IGAJSJVTK7 on 29Oct20. If not done, fwd this SMS to [protected] to block INB or call [protected]
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                      M
                      Mohamed Sudheer
                      Oct 29, 2020
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                      Address: VII /383/B Onody House Edathala PO

                      My water meter is not working... consumer ID [protected].
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                        G
                        Gopinathan C.K
                        from Ferokh, Kerala
                        Oct 29, 2020
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                        Address: 2/517, Aradhya, P M kutty road, Eranhipalam, Kozhikode.673006

                        I am Gopinathan C K, Consumer ID:[protected], consumer No.C02/1129D.
                        Bill number:67355263.
                        My complaint is regarding bill.
                        My previous bill for ₹96.00 was already paid at your website online on 28 Jun 2020.But in the bill under reference, it shows that previous bill was due and an amount of ₹96+8(meter reading charge) advance paid (-1) total ₹103 to be paid with new amount ₹178 and grand total due ₹281.00.You are requested to clarify this before 26 Nov 2020 to avoid disconnection or penalty.
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                          S
                          Sibi Mglm
                          Oct 19, 2020
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                          Address: peethambaran ,sindhu bhavanam,arattupuzha po,thrikkunnapuzha via ,alappuzha dist, location is pathiserel jun near north 300 mtr

                          Two month before my water connection is damage .i need your approvel for re connecting purpose
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                            R
                            Ranjit Koshy Rengi
                            Oct 15, 2020
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                            Address: Kerala Water Authority "JALABHAVAN"Palayam trivandrum

                            Bill No 66574220 dated 8/10/2020 received for Rs.6284/- for a two bed room flat which is remaining closed for the last two months.
                            My earlier complaint with docket No 35343 is still pending. the aggregate demand for the last two months is a huge sum of Rs. 19626/-
                            request for reconsideration at billing unit was futile. The previous average water bills always remained below Rupees hundread.
                            necessary direction may be issued to reconcile the mistake and allow eligible water leakage extended in case if it is of any suspected leakage.
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                              E
                              elnix
                              Oct 14, 2020
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                              Address: JOBY JOSEPH, 30/248A, PettaGandhi squreRoad, poonithura

                              Consumer no: E30/2529/N- Non domestic
                              Meter number: SJ-12794
                              Route:2741-507
                              Respected sir/ madam,
                              we are not using these connection last one year, due to shifting our firm to Chottanikara, we are not using water for the same, so kindly disconnect or freeze our facility, till another request will be open.
                              Important thing its payment through auto debit through federal bank, however in invoice showing addition amount.(Bill no:[protected].
                              kindly deduct the same.
                              regards
                              JOBI JOSEPH
                              [protected]
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                                J
                                Josechakkattu
                                Oct 9, 2020
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                                Address: Aleyamma, Mukalilazhikathu Bethel, Thazhathuvadakku P. O., Pattazhyvadakkekara

                                കഴിഞ്ഞ നാലു മാസമായി വെള്ളം കിട്ടുന്നില്ല. പല പ്രാവശ്യം വിളിച്ചു പറഞ്ഞു. ഒരു വിധത്തിലുള്ള പ്രതിവിധി യും ഇന്നേവരെ ഉണ്ടായിട്ടില്�...⇄ ക്രിത്യമായി ബില്ല് കിട്ടുന്നുമുണ�...⇄ Adoor chiranikkal water authority യുടെ കീഴിലാണ്.
                                Consumer number PZY/376/D Domestic
                                Meter number 071893/17
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                                  G
                                  Geno
                                  Sep 29, 2020
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                                  Address: Valluthumpadi bus stop NELLIMATTOM post kothamangalam

                                  Service line pipe is leak for two months and water is waste for several hours
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                                    S
                                    shajiroyal
                                    Sep 23, 2020
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                                    Address: A. K, MOHANAN ANATTU HOUSE,KOMBANADU,P.O,ERNAKULAM DIST,MOB,NO.9961492260

                                    Sir we have not allowed fro bpl customer from k w a perumbavoor ernakulam, district, but, now not allowed sbsidy reason one time my unit increse, but that ti plase takeme meter reader take reading in three month base of covid please take immediate action sir
                                    Sep 23, 2020
                                    Updated by shajiroyal                                     SIR, NO SUBSIDY FOR BPL CUSTOMER
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                                      B
                                      Bhaskaran Sudershan
                                      Sep 19, 2020
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                                      Address: Ernakulam Cochin kerala

                                      My consumer number is [protected]
                                      And id e48/2460/d
                                      I am a customer of kwa for the last 15 years and my bill has been below rs500/. However to my utter shock my bill dated august shows a consumption of rs.21995/ and consumption of 208 kl as against 43 kl in the previous bill.

                                      My water meter is faulty and running continuously causing this error.

                                      Need to to rectify the bill in lines with my previous bills. I have not recieved any bill physically but came to know online.

                                      As per the current bill kwa is charging at rs10 per litre which is equal to bottled mineral water.
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