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Kerala Water Authority Complaints & Reviews

kwa.kerala.gov.in
1
Updated: May 26, 2026
Complaints 687
Resolved
40
Unresolved
647
Bad 😕 It seems that Kerala Water Authority has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Kerala Water Authority reviews & complaints page 11

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M
Mohamed Sudheer
Oct 29, 2020
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Address: VII /383/B Onody House Edathala PO

My water meter is not working... consumer ID [protected].
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    G
    Gopinathan C.K
    from Ferokh, Kerala
    Oct 29, 2020
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    Address: 2/517, Aradhya, P M kutty road, Eranhipalam, Kozhikode.673006

    I am Gopinathan C K, Consumer ID:[protected], consumer No.C02/1129D.
    Bill number:67355263.
    My complaint is regarding bill.
    My previous bill for ₹96.00 was already paid at your website online on 28 Jun 2020.But in the bill under reference, it shows that previous bill was due and an amount of ₹96+8(meter reading charge) advance paid (-1) total ₹103 to be paid with new amount ₹178 and grand total due ₹281.00.You are requested to clarify this before 26 Nov 2020 to avoid disconnection or penalty.
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      S
      Sibi Mglm
      Oct 19, 2020
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      Address: peethambaran ,sindhu bhavanam,arattupuzha po,thrikkunnapuzha via ,alappuzha dist, location is pathiserel jun near north 300 mtr

      Two month before my water connection is damage .i need your approvel for re connecting purpose
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        R
        Ranjit Koshy Rengi
        Oct 15, 2020
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        Address: Kerala Water Authority "JALABHAVAN"Palayam trivandrum

        Bill No 66574220 dated 8/10/2020 received for Rs.6284/- for a two bed room flat which is remaining closed for the last two months.
        My earlier complaint with docket No 35343 is still pending. the aggregate demand for the last two months is a huge sum of Rs. 19626/-
        request for reconsideration at billing unit was futile. The previous average water bills always remained below Rupees hundread.
        necessary direction may be issued to reconcile the mistake and allow eligible water leakage extended in case if it is of any suspected leakage.
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          E
          elnix
          Oct 14, 2020
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          Address: JOBY JOSEPH, 30/248A, PettaGandhi squreRoad, poonithura

          Consumer no: E30/2529/N- Non domestic
          Meter number: SJ-12794
          Route:2741-507
          Respected sir/ madam,
          we are not using these connection last one year, due to shifting our firm to Chottanikara, we are not using water for the same, so kindly disconnect or freeze our facility, till another request will be open.
          Important thing its payment through auto debit through federal bank, however in invoice showing addition amount.(Bill no:[protected].
          kindly deduct the same.
          regards
          JOBI JOSEPH
          [protected]
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            J
            Josechakkattu
            Oct 9, 2020
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            Address: Aleyamma, Mukalilazhikathu Bethel, Thazhathuvadakku P. O., Pattazhyvadakkekara

            കഴിഞ്ഞ നാലു മാസമായി വെള്ളം കിട്ടുന്നില്ല. പല പ്രാവശ്യം വിളിച്ചു പറഞ്ഞു. ഒരു വിധത്തിലുള്ള പ്രതിവിധി യും ഇന്നേവരെ ഉണ്ടായിട്ടില്ല. ക്രിത്യമായി ബില്ല് കിട്ടുന്നുമുണ്ട്. Adoor chiranikkal water authority യുടെ കീഴിലാണ്.
            Consumer number PZY/376/D Domestic
            Meter number 071893/17
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              G
              Geno
              Sep 29, 2020
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              Address: Valluthumpadi bus stop NELLIMATTOM post kothamangalam

              Service line pipe is leak for two months and water is waste for several hours
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                S
                shajiroyal
                Sep 23, 2020
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                Address: A. K, MOHANAN ANATTU HOUSE,KOMBANADU,P.O,ERNAKULAM DIST,MOB,NO.9961492260

                Sir we have not allowed fro bpl customer from k w a perumbavoor ernakulam, district, but, now not allowed sbsidy reason one time my unit increse, but that ti plase takeme meter reader take reading in three month base of covid please take immediate action sir
                Sep 23, 2020
                Updated by shajiroyal                 SIR, NO SUBSIDY FOR BPL CUSTOMER
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                  B
                  Bhaskaran Sudershan
                  Sep 19, 2020
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                  Address: Ernakulam Cochin kerala

                  My consumer number is [protected]
                  And id e48/2460/d
                  I am a customer of kwa for the last 15 years and my bill has been below rs500/. However to my utter shock my bill dated august shows a consumption of rs.21995/ and consumption of 208 kl as against 43 kl in the previous bill.

                  My water meter is faulty and running continuously causing this error.

                  Need to to rectify the bill in lines with my previous bills. I have not recieved any bill physically but came to know online.

                  As per the current bill kwa is charging at rs10 per litre which is equal to bottled mineral water.
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                    A
                    asokababu
                    Sep 12, 2020
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                    Address: 4/1748,Belhaven Gardens,Kowdiar,TVM

                    Cosumer no kdr/563/d lila asok, 4/1748, belhaven gardens, kowdiar
                    Amount taken from my account on 08/09/2020 was rs 8023. There is only one person living in the property. Last bill was rs 342. There defenitely is an error somewhere.
                    Sep 12, 2020
                    Updated by asokababu                     No reply yet
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                      K
                      KUTTIYIL ASOKABABU
                      Sep 11, 2020
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                      Address: Kuttiyil,A 18 Pandit Colony,Kowdiar

                      I have been charged rs 8023 for water 0n 08/09/2020 from my bank for my property which is unoccupied for 7 months.
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                        M
                        MK Cherian
                        Sep 5, 2020
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                        The site - eservices. Kwa. Kerala.gov.in - for viewing of kwa bills is not working. I have to view the details of bills of a house rented out by me, for which now i have to go to the kwa office. Please re-instate the "online bill view" facility
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                          J
                          James A T
                          Aug 26, 2020
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                          Resolved

                          New Water Connection, water not yet received, but Bill received in our house.
                          Kindly do the needful for getting Water.
                          Consumer ID: [protected], Consumer No. THM/2056/D, GSM:[protected]

                          We can't pay online due to non updation of Meter Reading.
                          Aug 26, 2020
                          Complaint marked as Resolved 
                          Actually I want to complaint in Kerala Water Authority Website but by mistake it gone to consumer complaint website. Sorry for the inconvenience.
                          Aug 26, 2020
                          Updated by James A T                           Actually I want to complain in Kerala water authority but by mistake gone to cosumer complaint website.
                          Sorry for the inconvenience.
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                            A
                            ARajendran
                            Aug 25, 2020
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                            Consumer name : a rajendran
                            Consumer no : ptt/12192/d
                            Cconsumer id : [protected]

                            Water reading on[protected] : 1377 kl
                            Water reading on[protected] : 1494 kl

                            Consumption for 2 months : 117 kl

                            While taking meter reading on[protected], the meter reader has not served the bill and advised to collect the bill from water authority website. On viewing website, it is seen excessively charged rs. 4548/- for the consumption of 117 kl. As per the prevailing tariff the actual charge should be rs. 2084/- (100x14+17x40+4=2084).
                            Hence rs. 2464/- is excessively charged.
                            Kindly rectify the defects in billing and post the same in website so that the correct payment can be made on line without delay.
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                              N
                              Nithinramdas
                              Aug 22, 2020
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                              Address: Kuruvittavil house kotooli calicut

                              Hi,

                              Im from kotooli calicut and my consumer number is [protected] and we have not recieving water has four days. Somany times contacted and they committing somany days but yet not the compkaint not resolved. Due to covid 19 we are unable to take water from other nearest houses. So please help to provide the water has urgent basis. We are facing the issue more than four days.
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                                V
                                vijayachandran
                                Aug 21, 2020
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                                Address: SAI VAISHNAVAM,NEERAZHI LANE ,ULLOOR, NEERAZHI LANE ,ULLOOR

                                Consumer no upw/16600/d - consumer id [protected]
                                Bill dated 03/08/2020.
                                Usually the readings are taken from my home between 2nd and 8th of every bimonthly. Previous readings recorded on 09/06/20 and this month took reding on 14/08/20. The total reading recorded was 84 kl and bill worth rs.1176 (@ rs.14/-). If the reading was taken in correct date my charge will be @rs. @rs.12/kl. And this type of billing is cheating the consumer by delaying the date of reading and pull to next stage of rate/kl due to the fault of yours. You may recalculate by average for 60 days and give bill so that my loss can be reduced. (I calculate a loss of rs.187/)-also mention that the previous reading was not correct but as i have not noticed at that time the total consumption raised to 84. Usually my consumption is below 65 kl/bimonthly.
                                Thanking you,
                                Expecting an early reply,
                                Sd
                                Vijayachandran
                                21/08/2020
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                                  S
                                  samuel101
                                  Aug 19, 2020
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                                  Sir,
                                  An underground pipeline have cracked recently and as a result, water is flowing off 24*7. The site of occurrence is

                                  Guruvayurappan college gate
                                  pokkunnu
                                  calicut 673014

                                  Any form of assistance from the water authority could control further wastage of water.

                                  thank you.
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                                    R
                                    rameshbabu100
                                    Aug 15, 2020
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                                    Address: edappally

                                    Sir,
                                    With reference to above complaint nobody from your side has neither come to our site nor inquired regarding our complaint. Kindly treat this as a reminder and do the needful. Consumer no: e50/2106/n, consumer id :[protected], ramesh babu at palace road, edappally, kochi - 682024. (M) [protected]
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                                      M
                                      Manoj.p.v
                                      Aug 10, 2020
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                                      Address: Manoj PV Pannakal House,12 street kings villa plot ,Harinagar,Poonkunam Thrissur

                                      Sir,
                                      I, Manoj P.V consumer number AYL/7530 D.For some personal reason we were not staying at present address from march onwards.Bill no:63751043 is excess amountof 816 rupees.From this its confirm the bill had been issued without meter reading.kindly inform the right bill amount.
                                      CONSUMER ID:[protected]
                                      METER NUMBER:17-C-69598
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                                        S
                                        samthomasg143
                                        from Thiruvananthapuram, Kerala
                                        Aug 5, 2020
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                                        Address: Kerala water authority kowdiar section Trivandrum

                                        I was having no pending bills to pay. I was getring average bill of 350 normally. The bill i got on august 4 is 1400. Kerala goverment and kerala water authority looting consumers in covid times. Visited kerala water authority and met mrs sangeetha mada whats her position i dont know no help was given by her. Kindly help me to get the actual bill and stop the looting my consumer id is [protected]
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