Kerala Water Authority Complaints & Reviews

There is no water for the past 3 months at udayamperoor panachikkal lane, ekm dst. Water is supplied from kakkad project. Please do the needful as soon as possible as there is no drinking water and we are residing at the coastal areas. So there is a scarcity for pure water. There are almost 400 families residing at this area. Majority of the people are senior citizens. We have submitted many complaints regarding this matter in the nearby water authority office and udayamperoor Panchayat office. But no action has been taken up by the concerned authorities.

While trying to make bill payment, i entered the credentials and tried to login to my account. Everytime i try to login, i get an error message, http error: couldn't open socket connection to server http://10.1.33.1:8080/onlinepaymentservice/services/billdeskservice, error (111): connection refused

Please provide me a solution so that i can make the bill payment online.

There has been no water for the past 10 days at kossery lane, ponekkara, edappally-24 and do not knoe how long this dry dpell is going to continue.

We are facing diffculty in going about our everyday life. Please help. Where else can i complain to get this resolved? Please advice.

My consumer number is [protected] and we come under the kerala water authority kaloor circle

Please help and give me useful leads.

I'm located in pariyaram gramapanchayath and the area called ammanappara. We are fully depends on kerala water authority water supply for our day to day activities because our well got damaged long back.
Yes always there is a water supply gap for 2 to 3 days and we planned and managed the gap because it's regular for us. But since last 7 days we are not getting any type of water supply from the dept. and many times we called and given a compliments regarding this but their commitments never comes true. Finally yesterday we shared our consumer number but there is no positive action on the same. If the customers are facing such ki d of issue there must be a proper way to handle or manage the customers. But no such activities we haven't get yet from the dept concerned. Always they use to say the supply going well but it's not reach me and nearby families.
Pls engage some one to look on this issue very seriously and let the visit the site where the problem still existing even the water supply goes well as dept concerned confirming.
So requesting you guys pls take care in a positive manner and rectify the issue if it's technical or etc ...
Customer consumer number as below
PIM/2164/D
Meter Number 164794
Regards
Saneesh
If need to reach me pls dial [protected]

An apartment located at swathinagar, pipinmoodu, peroorkada has got a huge bill of around 28000/-. The apartment consists of 8 flats inwhich only seven is occupied. We have already complainted to the section and told us to check the meter with metering inspector. He came and asked to check for any leakage problem. But it is verified that there is noleakage by the plumber. Hence it is requested to check the meter and replace or repair it as early as possible. It is further requested that this huge amount is not affordable to us and hence it to rectify the same based on previous bills.

Dear sir,

There is a severe water leakage in the pipe line in our building. It is going to be four months. We had registered the complaint through help line and had given information directly in the office. Sorry to convey that no actions are taken so far. We are filling the tank with the help of tanker lorry for the past two weeks. Need your attention.

Venue address: swantham, sasthamangalam, thiruvananthapuram, 695010
Phone:[protected]

Land mark opposite to nss karayaoga hall, shastamangalam and health inspector office shastamangalam.

Thanks & regards,
Ajay

Ref Kerala Water Authority Consumer i.d. [protected] There is no provision for the consumer to download or to receive in his e-mail a receipt for having paid the Water Bill. Only a transient display of the receipt as soon as the payment is successful is there which disappears immediately. Enabling in the software of some mechanism whereby the consumer can retain the receipt either as soft copy or as downloadable and printable format or sending a receipt in his e mail i.d is only a right of the consumer

Sir,
There is no water supply from kerala water authority to our pharmacy (Consumer no. Prt/293/n) meter no.15c8527/17. Since 3 months
Consumer id [protected].

I request you to look into the matter seriously and do the needful
Immediately. I also request you to send a confirmation mail after the acknowledgment of this mail. I hope you can solve this issue at the earliest.

Thank you

Krishnarajan

ഞാൻ കോട്ടയം ജില്ലയിൽ കോട്ടയം മുനിസിപ്പാലിറ്റി വാരിശ്ശേരി ഭാഗത്തു താമസിക്കുന്ന ഒരു ഉപഭോക്താവാണ്. ഞാൻ വിദേശത്താണ് ജോലി ചെയ്യുന്നത്. ഇരുപതു വർഷത്തിന് മുകളിൽ ഉള്ള കണക്ഷൻ ആണ് എന്റേത്. എന്നാൽ കഴിഞ്ഞ നാല് വർഷമായി എനിക്ക് ജല വിതരണം തടസ്സപ്പെട്ടിരിക്കുകയാണ്. വെള്ളം കിട്ടിയിട്ടും മീറ്റർ വർക്ക് ചെയ്യുന്നില്ലെന്നും പറഞ്ഞു, മുൻകൂറായി പണം അടച്ചിരിക്കുന്ന എന്റെ പൈസ വാട്ടർ അതോറിറ്റി കട്ട് ചെയ്യുന്നുണ്ട്. പഴയ പൈപ്പിൽ പ്രഷർ കൂട്ടി വെള്ളം നൽകാൻ പറ്റുന്നില്ലെന്നും പ്രഷർ കുറവായതുകൊണ്ടാണ് വെള്ളം കിട്ടാത്തതെന്നുമാണറിഞ്ഞത്. പൈപ്പ് മാറ്റിയാൽ തീരാവുന്ന കാര്യമേ ഉള്ളൂ. അതിനു ഞാൻ ഇനി എവിടെയാണ് സമീപിക്കേണ്ടത്? കുടിവെള്ളത്തിന് ക്ഷാമമുള്ള സ്ഥലമാണിവിടം. ദയവു ചെയ്തു ഒരു മറുപടി പ്രതീക്ഷിക്കുന്നു.
എന്റെ മെയിൽ id : [protected]@hotmail.com
മുഹമ്മദ് നഹാസ്
സഹന മൻസിൽ
Mariyathuruthu പി.ഓ
കോട്ടയം - 17

Sir,, am from aluva water authority area in ernalulam district... My complaint is from water authority employee came oneday he removed my good working condition water meter then placed neighbours water meter in my home.. Actually neighbours water meter complaint... Water authority gave notice gave to rwmove meter... But came person remove my good condition meter... Also neighbours huge pending bills be said to pay... So please take action immediately with that irresponsible water authority employee & must reinstall my water meter in my home same pllace & pending bill be must pay by him... Its water authority employees miatake... Not mine... So please take action immediately... Thankingyou...

Sir.. Gdmg.. Am sandhia.. My home is in aluva... Mariappady 495/15 door no.. U. C. College.683102.. Ekm dt. My complaints is very clear... My meter number 802/ucc/d... Next neighbours 508..in one compound two homes... 508 is not working condition & strucked many years... Gave notice to remove... Came person from water authority changed my wprking condition meter & fix neighbpurs number water meter in my home also... Huge pending bill also... Without my permission or am not applied my meter also... Good working condition meter mine... Please take actions against who changed water meter without my information... Second it is not my number water meter... Neighbours number meter... Thats complaint... They got notice from water authority remove old & reinstall new one... But water authority employee changed mine...802 meter... So please immediate action reinstall my number water meter in same place. With full expenses of that water authoritee employee & pending bills also must be paid... Bcoz its not my miatake... Its water authority s employees mistakes... So please do immediate action fo remove neighbours wayer meter from my home & reinstall my number water meter... My ph: [protected]... Am hoping may took action early as possible.. Thankyou

When you pay bill through the e payment web site they charge an additional rupees 10/- for each transaction. For automatic deduction of bill through banks it lists only one bank which is the federal bank ltd which is not even a nationalized bank. Why the automatic deduction of bill facility cannot be provided through other nationalized banks like indian bank, sbi etc.

This is from mallapally, pathanamthitta district. Our water supply pipe near taluk office mallapally had been broken for more than a month now. Water gets logged in front of our house and we find it a very difficult situation here. Cars are difficult to be taken outside the house as it gets stuck in the mudpool. No authority has taken any thing in this regard after several complaints being made. Besides these a very valuable resource has been wasted worthlessly.. Please look into the issue and repair the water supply pipe...

Consumer id [protected], route 0111-224
Address tc 14/1239, observatory lane, palayam 33
Consumer no plm/93/d
Category domestic
Meter no 901132

I am residing this address with my two kids and old mother with physically handicapped one with his house, continuously no water from previous three days how can i live and my family, near kera fed behind govt. Quoters, land mark near susi apartment

1. Army welfare housing society, prasanna vihar, marine drive, kochi, was provided with domestic connection (E 40/3574/d) for 47 flats in sep 2000. This connection has been unilaterally changed to non domestic in bill no 37427771 dated 21 june 2018 & 39373547 dated 23 aug 2018.
2. The monthly water consumption has also been inflated to 861.5 kl (Bill of 21 june 2018) & 749.5 kl (Bill of 23 aug 2018).
3. Consequently, the bi-monthly bill increase from rs rs 14, 856/- in april 2018 to rs 67, 220/- in june 2018 & rs 58, 260/- (Total amount due as on 23 aug 2018 is rs 1, 12, 095/-).
4. There has been no diversion of water for non-domestic use till date as can be seen from the average consumption for all these years since sep 2000 when the connection was provided. This can also be verified by on-site inspection.
5. This is a housing complex for army personnel who have devoted their lifetime in service of the nation in trying and difficult conditions.
6. A representation was submitted to the aee, water works sub division, pallimukku, kochi in june 2018 for which the reply is still awaited.
7. Please revert the connection to "domestic" and also reissue water bills for june 2018 and aug 2018 as per correct water consumption.

Transaction date : 04/09/2018
Reference number : ch89140641

I pay the water bill through online payment. After payment money will deducted from my sbi account but payment is failled and receipt is not generated. Bill amount is 879rs. Transaction date is 04/09/2018 and reference number is ch89140641. Please do needfull am helpless. Money deduct from my sbi account.

Road has been flooded with water (Seems fresh) near by indian oil (Between nedumangadu-valicode). We are using this road since more than a moth and the condition is the same. It is adjusent to ajunction and hence the traffic also has been affected badly. It looks like neither the concerned authority nor the residants have taken any steps to address the issue. Kindly do the needful as early as possible.

There is no supply of drinking water from last 9 months at puthethupadi to kottipillathu jn near poonkavu, pathanamthitta. Many of the houses here are getting water many others not. Lot of complaints given to higher authorities, asst. Engg., ward members but nobody turning back. Labourer mr. Vijayan is not doing his duty properly and the authorities are just closing their eyes even after getting so many complaints including written. Mr. Vijayan has given report to his authorities that everything is fine but the authorities are not responsible enough to just confirm whether its true or not.

Its been a week since drinking water has been been provided to us (Ernakulam) coz of flood, many pipelines have been affected... But then they have clearly stated that they will provide us water tankers to our places as nd wen required... Its been days since we are calling water authorities in tvdm, to help us... Dey give a nmbr and wen we call to tat nmbr they ask us to send an empty tanker so that they can send water.. One of them just disconnects the call, a person called ajeesh who is the incharge of ernakulam branch said as the counscellor of our place is from opposition party i repeat, he said, "as the counscellor is from opposition party" they will not provide us water... At this time also when people are dying of flood,.. This people 'kerala water authorities are biased towards for providinf water which is our right to get water..

On logging in, the site says that bill under processing. Will be available after three days of spot billing.
Consumer no: 6621 158 ctt/2071/d consumer id: [protected]. Spot billing done on 08 aug 2018. Till today, 16aug 2018, the bill has not been processed. It is not for the first time that i have experienced this. It has happened umpteen times earlier.
Needs to be rectified. If kseb can do the processing in one day after spot billing, i find no reason why kwa cannot do this.