Kerala Water Authority Complaints & Reviews

Dear sir,
Ref: 1. Bill no: 33102202
2. Route: 6511/2203
3. Consumer no: psr/4982/n (Non domestic)
4. Meter number: c/1338/12

I am the owner of the firm clearlac industries. As per the above consumer number, the connection of the pipe have to disconnect because it has been busted past two and half years and we are not getting water, we complained many times but there is no response. But now we got the bill of 6252/- without using it. So we are request you to disconnect this connection.

Thankyou.

Consumer no. E40/3700/n

As the water supply of our domestic connection was not sufficient to meet our requirement of 66 apartments, we took a non domestic connection on 02/08/2007 as per consumer number quoted above. Since then the supply was smooth and we were paying the dues on time.

Then we received a notice number 12792 dated 14/12/2017 demanding a huge amount of rs.2, 07, 542/-. We submitted the following representation to the executive engineer, ernakulam on 16/01/2018 through registered post with ad and a copy directly to the office.

1. Our faulty meter was replaced on 21/05/2014
2. The replaced new meter showed correct reading until 22/06/2015, total 1450 units, an average of 242 units per billing cycle and we have paid our dues. Our usage over and above the domestic connection was very limited as most of the apartments were vacant and even now very few people live here as for most of the owners this is a second home.
3. Admittedly in your computer generated statement, on 20/8/2015, the status of the meter is shown as ‘ faulty’ which we were not aware until lately when we noticed the status in the bill as ‘not working’.
4. On 13/10/2017, to our great shock, we received a bill showing an additional amount of rs.1, 08, 296/-. Then, we approached your good office for obtaining a detailed statement and thankfully we received your computer statement, a copy of which is attached herewith for your ready reference.
5. In the statement, please note that on 12/04/2017, the status is shown as ‘faulty’, but on 13/4/2017 there emerged an alarming reading of 7883. This, as is evident, is a grave mistake. We understand that we have been imposed this huge amount based on the above reading from a ‘faulty’ meter. Clearly, this can’t be justified as under:

(1) a meter which has been certified as ‘faulty’ by kwa officials since 20/8/2015 until 12/4/2017, after a period of 20 months, suddenly shows a reading of 7883, and the same kwa issues us a bill for this huge reading.

(2) the same kwa had been imposing us surcharge for non replacement of faulty meter since 10/12/2015 which amounted even 100% of our bimonthly water usage fees.

In the light of the above, we request your good office to kindly correct this grave mistake in the accounts and issue us your statement so that we could remit the dues, if any.

We also request your good office to allow us to replace the faulty meter with immediate effect.

We have not received any reply for our above reply from the respected executive engineer, instead the authority disconnected the supply and imposed another demand of rs.2, 56, 301/- on us. This is not justifiable.

Now, we pray to the authorities to kindly set aside this incorrect and unjustifiable amount imposed on us, allow us to replace the faulty meter and then reconnect the supply at the very earliest.

For link horizon owners association

Secretary
(Mohammed aslam)

എന്റെ പേര് ഉഷാകുമാരി, കൺസ്യൂമർ നമ്പർtla/908/d, ph sub division chavara
കഴിഞ്ഞ 10 ദിവസങ്ങളായി ഒരു തുള്ളി വെള്ളം പോലും ലഭ്യമല്ല. പരാതിപ്പെട്ടിട്ടും ഇതുവരെ കാര്യമായ ഒരു നടപടികളും സ്വീകരിച്ചിട്ടില്ല.. പ്രാഥമിക ആവശ്യങ്ങൾക്കു പോലും വെള്ളം കിട്ടാതെ ബുദ്ധിമുട്ടുകയാണ്.. ദയവ് ചെയ്ത് എത്രയും വേഗം പരാതി പരിഹരിച്ചു തരണമെന്ന് അപേക്ഷിക്കുന്നു
വിലാസം:
ഉഷാകുമാരി
ഷീജാലയം
അരിനല്ലൂർ സൗത്ത് p. 0
കൊല്ലം - 690538
ഫോൺ:[protected]

Dear sir,
1. Water meter at present is fitted at the cost of the consumer, through authorized /licenced plumbers at his cost. The expenditure involved is around rs2000.00 at present, which includes cost of meter and sealing and fitting charges. This is exorbitant.
2. It is submitted that this change of meter when required be got done under kwa and customer charged the actual amount. The amount can be recovered through water bill. Let the onus lie with kwa, as in the case of kseb.
3. At the moment it is a total harassment to the customer who has to run around and depend on the mercy of the authorised /approved plumber. Even from the service point of view it is an undesirable practice.
4. Will the kwa take heed to the suggestion and formulate policy for earliest implementation.

Brigadier pt gangadharan
A war wounded veteran
Cons #z28/766/d,
Kozhikode

My water connection consumer no. Is pvr-27/d from kwa parappanangadi, malappuram, kerala on 16/11/2015

It is too much regreted to inform you that i have not received not even a drop of water till this date (09/09/2018)

Kindly request to solve this issue, as i have contacted office many times.

Jayesh mj, [protected]
Parambilpeedika po
676317

Consumer no. is KDR/5375/D
Consumer ID [protected]
ദിവസങ്ങളായി വെള്ളമില്ല.ഇടയ്ക്കു കുറെ നേരം വരുമായിരുന്നു.ഇപ്പോള്‍ അതുമില്ല. അന്വേഷിച്ചപ്പോള്‍ തൃപ്തികരമായ വിശദീകരണം ഒന്നും കിട്ടിയില്ല .കൃത്യമായി
ബില്ലുകൾ അടയ്ക്കുന്ന എനിക്ക് ഇതുമാതിരിയുള്ള സേവന രാഹിത്യം വേദനയുളവാക്കുന്നതാണ്. എന്റെ
അയല്വക്കത്തുള്ള വീട്ടിൽ വെള്ളത്തിനു തടസ്സമില്ല. അടിയന്ദിരമായി
പരിശോധിച്ചു പരിഹാരം സാധിച്ചു തരുവാന്‍ അപേക്ഷ.

I am residing at kizhaparayar, meenachil panchayat, ward 1, pala, kottayam (Dt). There is a panchayat pipe which comes under ward 2 located near our house. This pipe is having leakage for several months and the leaked water is flowing into our property making it a mess. Only one of our neighbor families was using this pipe in the past. But till now they have not taken any initiative to prevent this leakage. Since now they have their own well and no one is using this public tap. My family approached the panchayat authority and till now no action has been taken to prevent the water flow. So i request you to either fix the leakage of this particular pipe or even to terminate the connection since no one is using it. A lot of water is being wasted daily due to this leakage and it is also making the surroundings marshy. I hope you will administer the steps at the earliest to fix this wastage of water

I am not getting water from[protected] through my house connection given by water authority ranny. My consumer no: clk 257 (Ranny). Therefore i request the kind intervention of officials in this matter to retain the supply of water and take the possible measures to avoid the regular interruption in supply of water through my connection at least in summer season.

Jacob
Ranny, chellackadu.

Dear Sir,

My consumer (domestic) number is IJK/143/D, Meter number 44384, Route number 4211-60.

The water connection bills paid are up to date. The bill for January 2018 pis is attached for your kind reference.
This connection stopped working last month January 2018 onward and we do not get water anymore from the line.
Request you to reconnect the line so that the water supply to our home resumes.

Regards
Varghese
[protected]
[protected]

സർ,
എന്റെ കൺസ്യൂമർ നമ്പർ vpl 4116 ആണ് മുളയറ നിന്നും നിലമേൽ കോളനിയിലാണ് എന്റെ വീട് കഴിഞ്ഞ 15 ദിവസത്തിലധികമായി വെള്ളo ലഭിക്കുന്നില്ല. ഈ വിവരം പല തവണആര്യനാട് ഓഫീസിൽ ഫോൺ മുഖാന്തിരവും ae യേയുംഅറിയിച്ചിട്ടും ഇതുവരെയും പരിഹാര മായില്ല അതിനാൽ ഇത് പരിഹരിക്കുന്നതിനുള്ള നടപടികൾ സ്വീകരിക്കണമെന്ന് താഴ്മയായി അപേക്ഷിക്കന്നു
സവിനയം
അനിൽ കുമാർ
നിലമേൽ കോളനി
വിളപ്പിൽശാല

എന്‍റെ അവസ്ഥ...
എന്‍റെ വീട് തിരുവനന്തപുരം, കരകുളം വില്ലേജില്‍ കാച്ചാണി ഹൈസ്കൂള്‍ ജംഗ്ഷനില്‍ ആണ്. ഞാനും എന്‍റെ 5 മാസമായ കുഞ്ഞും, ഭര്‍ത്താവും, അച്ഛനും അടങ്ങുന്നതാണ് എന്‍റെ കുടുംബം. ശനിയാഴ്ച രാവിലെ മുതല്‍ ഇവിടെ വെള്ളം ഇല്ല. എന്‍റെ അവസ്ഥ ആലോചിക്കണം 2 ദിവസം കൊച്ചു കുഞ്ഞിന്‍റെ തുണി പോലും കഴുകാന്‍ വയ്യാതെ.. വെള്ളം പൈസ കൊടുത്തു വാങ്ങിയാണ് ഞായറാഴ്ച ഉപയോഗിച്ചത്.. ഭക്ഷണം വക്കാന്‍ പോലും വെള്ളം ഇല്ലായിരുന്നു.. അപ്പോള്‍ പിന്നെ ബാക്കിയുള്ള കാര്യങ്ങള്‍ പറയേണ്ടല്ലോ... വാട്ടര്‍ അതോറിടിയില്‍ പലതവണ വിളിച്ചു ഫോണ്‍ എടുത്തില്ല.. വെള്ളം ഞായറാഴ്ച രാത്രിയില്‍ വന്നു എന്നാല്‍ ടാങ്കില്‍ കയറിയില്ല... പകരം ഞങ്ങള്‍ ഉറക്കം ഇല്ലാതെ ഈ ചെറിയ കുട്ടിയേം വച്ച് പത്രങ്ങള്‍ നിറച്ചു... കുഞ്ഞിന്‍റെ തുണിയും കഴുകി... സമയം അറിയേണ്ടേ രാത്രി 1.30 കഴിഞ്ഞു... ഇപ്പോള്‍ വലിയ പാത്രങ്ങള്‍ ഒന്നും നമ്മള്‍ സൂക്ഷിക്കാറില്ലല്ലോ അതും എന്‍റെ തെറ്റ്... ഇപ്പോള്‍ തിങ്കളാഴ്ച സമയം 7 am ആയി... വെള്ളം ഇല്ല.. പിടിച്ചു വച്ച വെള്ളം എത്ര നേരം ഇരിക്കും എന്ന് അറിയില്ല.. പ്രാഥമിക ദിനചര്യകള്‍ പോലും ഇന്നലെ മുതല്‍ നടക്കണില്ല.. ഇനി ഞാന്‍ ആരോടാണ് പറയേണ്ടത്... കിണര്‍ ഇല്ലാത്തതും എന്‍റെ തെറ്റ്... ഒരു മുന്നറിയിപ്പും ഇല്ലാതെ ഇങ്ങനെ ചെയ്യുന്നതില്‍ കഷ്ടമുണ്ട് എന്ന് പറയാന്‍ അല്ലാതെ വേറെ ഒന്നും ചെയ്യാന്‍ എനിക്ക് അറിയില്ല...

Your online bill payment website is not working... I typed in my consumer i'd and password correctly... But it says "this site can’t be reached

Epay. Kwa. Kerala.gov. Inconsumerdetails. Php’s server dns address could not be found.
Dns_probe_finished_nxdomain"... Please fix it soon... As i have to pay my bill in 2 days or else my water will be disconnected.

Your online payment site https://epay.kwa.kerala.gov.in/ is not working for the past few days. When i give the consumer id and password, always it says
"this site can’t be reached
Epay. Kwa. Kerala.gov. Inconsumerdetails. Php’s server ip address could not be found.
Dns_probe_finished_nxdomain:"

Because of this i am unable to pay the bills on time. It appears that the server is not working correctly. Pls get this rectified urgently

Regards,
Chithra s

To the concerned authorities,
I am bindu kumari. S. R, residing at bindu bhavan, t k d road, sgra - 64, muttada. P. O, tvpm -695 025 and my consumer no. Is [protected]. Last one week we are struggling to get pipe water for our day to day activities. Last week i am noticing that the plumbers who works in the water authorities was taken maintenance in a pipe line in main road. After that we are losing the water force in pipe line. But our neighbours have no problems about that.
Kindly take necessary steps to solve this problem.

Regards

Bindu kumara. S. R

Dear sir/madam,
I would like to lodge a compliant towards exorbitant bill of kerala water authority - consumer # [protected]-elamakkara, ernakulam of which current bill is rs 14, 000/= (Normal bill rs.500-600). The similar invoice received & paid rs.10, 000 four months ago, then as advised by kwa meter changed and changed rs.4000, also paid.

I would like to request your good selves to provide the reason and advise how to stop re-occurrence and refund the additional money paid.

Consumer no. Kdr/2144/d. Metre no.31326anand.
I, baiju velayudhan, residing at mannar tazham, pullut post, kodungallur, thrissur-680663, wants to inform that all residents of mannar tazham are getting water supply from narayan mangalam kwa only after seven to eight days interval that too at a slow pace. We are the residents of salt water coastline areas fully dependent on tap water from kwa. I don't understand how can we store water for these long days with limited storage facilities for daily consumption and domestic use. I have already made complaint to kwa. Kerala.gov.in on 11/01/2018 with complaint no. Kwa/215/oc and the matter though referred to irinjalakuda for resolution, still there is no response and the complaint is not appearing in consumer forum. Hope the said matter will be considered in top priority and resolved by the department at the earliest. Also, kindly make sure to facilitate digital payment at zero cost like kseb and other utilities payments in our areas as we are spending long time in queue for bill payment as well.

Dear all,

I am writing this letter to open eyes of kerala water authority to solve water leakage issues at various places.
I request to solve issues at the earliest to reduce leakage of valuable drinking water.

We have already informed water authority office edathua, alappuzha one month back, but one one has taken any action to solve these issues.

Kindly take this request to solve the issue at the earlieat without any delay.

Saju john abraham
[protected]
Near kananaya church,
Pavukkara p. O
Mannar,
Alappuzha.

From,
P. S. Ajith kumar
Santhi bhavan, tc 31/22,
Ambalammukku
Peroorkada p. O
Trivandrum - 695 005.
Sir,
I'm staying with my family in the above address, for the last so many months we are not getting the drinking water properly in the morning & night. I think that due to the pipe line work between ambalamukku & paruthippara and its surroundings, the pipe line has been closed due to this work, l humbly request you to make some arrangements to get water every day with out obstacles with necessary openings of the main valves near by area immediately for the minimum requirement of getting drinking water.
Consumer id: [protected]

Thanking you
P. S. Ajith kumar

Consumer no. Cpw/4095/d

I wished to pay my bills online and for the purpose got myself registered on your website. But i had to abort the payment which i intended to make 3 weeks in advance of the due date as the amount to be paid online was shown rs.11.80 in excess, being surcharge and gst.
Goi, on the one side says for all payments upto rs. 2000, mdr will be borne by govt. To promote digital transactions. Kseb collects only the exact bill amount online. But kwa wants its consumers to pay through their noses if they opt for e-payments. No wonder, consumers opting for e-payments in your case are few. Kwa doesn't deserve to collect bills hassle free and in time, i believe.
I wrote to you only as a responsible citizen knowing fully well that it is foolhardy to expect a positive response. But then someone ought to tell you as to how your customers feel!

Im writing this complaint to notify kwa about the lack of regular water supply to some parts of north eroor, especially around kozhivettumveli region, cochin. Since last 3 weeks we have not received water supply at all. It is a thickly populated area and the people are facing serious difficulties because of this. Please check into the matter. There is no trouble in water supply in the nearby regions like vennala and thripunithara.