Kerala Water Authority Complaints & Reviews

No water supply due to road work for the last one month

Dear team,

My house is in Olanad, Alangad Panchayat. My water consumption is showing 5300 Litre which is utter rubbish and I tried to reach out to KWA office Paravur with a written complaint to AE, we where denied.

Any one who lives and works in Olanad knows that the water comes only once in every two days. My Water Tank is 750 Litre. If I use full tank water everyday the consumption for 60 days will be 45000 Litre. Since water comes in alternative days, the maximum my family can use 22500Litres. So instead of putting the consumer in difficult position please resolve the issue.

(Note: I have been complaining since last 2 months but no action is taken)

Bifin Varghese
AGD/8959/D

സർ,
ഞാൻ[protected]ൽ എടത്വ ഓഫീസിൽ അപേക്ഷ സമർപ്പിച്ചിരുà...⇄ ആയതുസംബന്ധിച്...⇄ റെവന്യൂ അദാലത്തിലേക് എടത്വയിൽ നിന്നും ടോക്കൺ നമ്പർ 117 ആയി സമർപ്പിച്ച അപേക്ഷക്ക് നാളിതുവരെ യാതൊരുനടപടിയുà...⇄ സ്വീകരിക്കാതàµ...⇄ വീണ്ടും അപേക്ഷ സമർപ്പിച്ചെങ്...⇄ ഇന്നേ തിയതിവരെ യാതൊരുനടപടിയുà...⇄ സ്വീകരിച്ചിട്...⇄ എന്നാൽ[protected]ൽ വീണ്ടും 82363124 നമ്പറായി ബില്ലിൽ 16858/- രൂപയായി നല്കിയിട്ടുള്�...⇄ à´Ÿà´¿ പരാതി സംബന്ധിച് സത്വര നടപടി സ്വീകരിക്കണമàµ...⇄ ബില്ലിന്മേലുള�...⇄ തുക കുറവുചെയ്‌യുà´�...⇄ വേണ്ട ഉത്തരവ് ഉണ്ടാകണമെന്നàµ�...⇄ താഴ്മയായി അപേക്ഷിച്ചുകàµ...⇄

എന്ന്,
വിശ്വസ്‌തതയോട...⇄
ചന്ദ്രകുമാരൻ ഉണ്ണി പി
കോൺസുമെർ നമ്പർ : [protected]
NDY 2950/D

Name: JOY BABU
Office: Kowdiar Section
Bill ID: 81265359
Date: 17/09/2021
Due Date: 16/10/2021
KWA Consumer Id: [protected]

This billing cycle we received a bill of Rs 2, 702.00, which is an error. For the past several billing cycles, our bill for consumption has not gone beyond Rs 500. KWA could review the bills, for any number of cycles, to establish the error or abnormality in this billing cycle. Based on the pattern of consumption and especially for this billing cycle, I am requesting to review the bill amount.

My water charges for March 2021 was Rs.379 as per bill no 72747055 dated 06/03/2021.But it is shown as Rs.975/ in ihe online paynent portal.Please correct it as per the bill.

It’s been 7 months that I have applied for the water connection at my home but the person took money from me and still haven’t come and started the connection work here. Everytime we call him he gives excuses of some or the other. Our neighbours applied for the connection after us and they got the water connection but still for us it’s pending.

I am a resident of Surya Nagar Marappalam Road Pattom Trivandrum.
Consumer 8166
For the last several weeks we are not getting water from morning 8 to evening 8 o'clock and after that with reduced pressure.
Earlier the overhead tank got some water during night. Now tank is also empty.
Our input line is 3 inch pvc. We suspect something in the main line.
Please attend to it.
AjithKumar
[protected]

എന്റെ ഹൗസ്കണക്ഷൻ മേലുള്ള ബില്ലിൽ അപാകത കാണുന്നു, ബില്ലിനെക്കാà´�...⇄ പത്തിരട്ടിയാണà...⇄ ഓൺലൈനിൽ കാണിക്കുന്നതàµ�...⇄
Bill No: 80391607

Pipe leak, Road damaged

I have reported a water leakage on 21st June 2020 (Ref. #46033) and still no response or solution.

I have contacted the AE and other responsible persons and no solution until now.

For more details, please refer my complaint in the main web portal of Water authority or contact me at your convenience.

Phone: [protected]

Thanks and best regards,

Nujum Abdul Vahid

Dear sir

I have paid the amount of my last month's water bill twice and request for a refund

Details given below
Payment 1st details

Bill Paid! Your Kerala Water Authority (KWA) bill against [protected] of Rs. 536.00 is received on 03-Sep-2021. BillPay reference no. HGA3P167C[protected] via Autopay.

Payment 2 details

Rs. 541/- has been paid on Sep 03, 2021 against consumer id: [protected] and consumer no: TIR/4319/D with receipt number: BD2104331 - KWA

Please help
Jaleel
[protected]

I am made a complaint as on 23/08/2021, complaint No:233881 regarding wrongly calculated meter reading and extra money as additional charge to be paid. The date of payment without fine is 07/09/2021. Please do needful support to pay Bill amount timely.
Best Regards
SANTHOSH & RASMI
C/ID [protected]
M/No [protected]

Only receiving average amount bills

getting bills more than actual amount

Sir,

Consumer ID : [protected]
Consumer no :KDN/13278/D
Reg Ph no : [protected]

Im residing at KKGRA-4, Indhra nagar, peroorkada. I started residing in the above mentioned address from last two moths. From the month of April 2021 to june 2021, the house is closed and water reading was not taken. Previously the bill is settled on 30/03/2021(Recipt No :BD1671767) without any dues.

The meter reading details are as follows,
09/02/[protected]KL
07/04/2021 - reading not taken
07/06/2021 - reading not taken
06/08/[protected]KL

So totally 73KL is only used from 09/02/2021 to 06/08/2021. But the bill amount came as Rs41, 844.00 which is too high for the amount of water consumed.

Kindly rectify the issue and send the corrected water bill.

Thank you

Date : 27/08/2021

From
SASEEDHARAN PK
MAYURAM
KOTTEKKAD PO
PALAKKAD
MOBILE: [protected]
E-Mail: [protected]@gmail.com

Gentleman/Madam
CONSUMER ID: [protected]
Consumer Number: MRT/783/D

This is regarding the water bill due for payment on line. My water meter reading was taken on 13th August 2021 and issued me the bill on spot. After 4 days I used to try for payment and regret to inform you that a message is coming stating that “Reading taken by meter reader is not posted in the account of consumer [protected]. Consumer has to wait 4 days after the reading has been taken.
It is noticed that the bill issued on 13 th and today 26th already 13 days passed. So please look into this matter and do the needful. As I am a senior citizen it is not advisable to reach your office for cash payment.
Hope you will resolve the issue at the earliest to make the facility to pay the bill online.
With best regards
SASEEDHARAN PK
Consumer number: MRT/783/D

Excess billing
Not using last 3 months
But excess bill

There is no water supply in 5the ward in edathuruthy panchayat since one week. As far as my knowledge there is a severe leak in the supply line. Please rectify the leak and restart the water supply.

Hi,
Paid a bill of Rs. 216 on 4th August online. It is still showing pending at KWA. Kindly look into the matter and do the needful....

Consumer id [protected]
No water in aaramkallu area behind mudhisasthamkode temple over 7 days. As per AE they opened water in our area from yesterday. But there is no sign of water till now at 2 am we are waiting. If this is a wrong information given by AE please take necessary action as this is not the first time we are having issues with this water authority. We cannot survive without water over 7 days.

Our location is not getting water for last 6 days and lots of complaints had been made to authority. But no use, plz resolve the issue immediately.