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Kerala Water Authority — online payment issues

Unable to pay kwa bills online through your portal. After selecting payment gateway - bill desk - i get the following error message :

"sorry we are uable to process your request right now - invalid merchant details (Errp004)"

I am able to view my bill online but cannot process payment despite multiple attempts.

Kindly rectify and revert at your earliest.

Mohan
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    Customer satisfaction rating
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    Complaints
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    phone
    +91 47 1233 3205
    +91 47 1232 8658
    +91 47 1232 8654
    location
    ‘Jalabhavan’ Vellayambalam, Thiruvananthapuram, Kerala, India - 695033
    Kerala Water Authority - online payment issues