Kerala Water Authority — Unable to Pay Water Bills

I am trying to pay water bills by online portal. But last 9 months onwards it is showing " Meter reading is not posted. Please contact your office to get it posted before making payment". But in my home we already received the bill in hand. But upto last year there was not any problem for online payment. Since I am working Abroad, I can't make any other mode of payment.
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    Kerala Water Authority
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    Kerala Water Authority Phone
    +91 47 1233 3205
    +91 47 1232 8658
    +91 47 1232 8654
    Kerala Water Authority Address
    ‘Jalabhavan’ Vellayambalam, Thiruvananthapuram, Kerala, India - 695033
    View all Kerala Water Authority contact information