Kesari Tours Complaints & Reviews

We had booked for 7 days Japan tour starting from April 01, 2020. Anticipating that it will not be possible for us join this tour due pandemic, we took early action of cancelling our tour program as early as in second week of February, 2020. We agreed for cancellation charges as per terms and conditions which we accepted at the time of booking. All formalities wrt refund were completed. However till date we have not received our refund ....

We booked tour to Uttaranchal chardham yatra from 24.05.2020.
Company is not giving any information regarding the rescheduling of tour
The website doesn't allow user signup and signin
The call center gives only announcement. After prolonged wait it asks to register name and mobile number after beep but it disconnects immediately
The website doesn't give details of Senior managers.
They have sent mail intimating deduction of rescheduling charges without rescheduling.
When there was no flight why deduction is done
The emails are not answered. It seems nobody is monitoring emails and performance of call center

My parents(Mr. Srikantha Rao M and Mrs. Geetha Rao M) had booked a Bhutan tour with Kesari Tours(Booking reference number: 430670, Tour Code: NZ090520/4) for 9th May-16th May 2020.
The booking was done on 23rd Jan 2020 and the total amount paid Rs. 1, 47, 000/.

When it became apparent that it would be a health risk to travel during COVID by March, we approached the local Kesari Tours office in Margao, Goa, and asked to cancel our booking.
However, we were told that if we cancelled the booking ourselves, there would be a cancellation charge.
Instead, since a full lockdown was impending from the Government and all tours would be mandatorily cancelled, we were advised by the local office to wait for the company to send the tour cancellation confirmation in order to avoid cancellation charges.
Finally, as expected we got cancellation message from Kesari Tours.
However, despite multiple mails to Kesari's email "[protected]@kesari.in" asking for a full refund at the earliest, we received no reply back.

Instead of refunding the amount that was paid, we received a mail after 5 months, on 13th September 2020 from Kesari Tours with an attachment of a "Credit Shell" of Rs. 1, 34, 760/ (Rs.13, 000 less than actual trip amount paid) valid until Jan 2022.
My parents are senior citizens and given the pandemic, there's no way they'll be going on a trip for the foreseeable future.
So, we replied immediately rejecting this reduced "Credit Shell" and asking for a full refund of Rs.1, 47, 000/.

Since then we have sent at least 10 e-mails asking for the full refund as well as tried numerous times to contact them over phone, but there's no response.
The local office in Margao has been closed since March.

A reputed and well off company like Kesari Tours cannot hold onto funds and earn interest from the booking money of hard working middle class citizens for whom this amount is very substantial.

We would like the full amount of Rs. 1, 47, 000/ be refunded by Kesari Tours at the earliest.

Hello
This is Dr Dhagash Tagdiwala
I had booked a tour for Europe from your borivali west branch in mumbai
Tour code P9170520/5
My old and new passport
My wife's old and new passport and my daughter's new passport are with you since 10 months
I tried communicating through various means but couldn't reach you neither you guys have tried contacting me
I need to travel out of india next month...

Dear Kesari Tours,

I have booked Kerala Tour in 2016. I have given cancellation request by visiting your office in December itself and that is before date f travel. Its been 4 years but still I have not received refund on the same. Please provide the refund asap.

In 2019 I have paid Tour amount. And since last 8 months I am taking follow up for refund of my money. But Kesari is not at all bothered to refund my amount. They must pay the same with interest immediately. There should be penalty for them for mental harassment of the customer. I am badly in need of money.

We had booked our f3 trip for Singapore Malaysia Thailand on December 2019
Which was scheduled on 15 th may 2020 ..but as we saw the pandemic situation in the country so we cancelled the trip on 15 Feb 2020 only since then we are approaching for Refund through several mails and calls but they are not responding at all as if we are nobody to them even after taking 2, 35, 000 in advance..and enjoying our hard earned taxpayers money..they have shutdown their offices and telephone lines are also not active
So please give us our entire money back with interest otherwise this matter will be treated legally..and refund will be along with legal charges.

It has been confirmed that your pune kesari office f c road likely to be closed permanently as i went several times to visit your office. It is going to sell out very soon . Real fact no body knows . Covid -19 it looks not yet over in your branch. Still continuing. No phone or no message to us for further action . All are suddenly vanished ?.
I am referring the matter to the ministry of tourism about not giving money back. I am also working in ministry of defence. If money is not received within 8 days.. Matter will be very soon taken up with ministry of tourism..

Please give our money back asap or action will be taken on this

My parents had booked 'Images of Europe' tour (ID: P7180420/20) through Kesari from 18th April - 20th April'20 in the month of February'20. We had requested the refund for the same in the month of March'20 and had received the email that they will be looking into this matter, since then we are trying to reach out to them through email and booking agent but there is no response from their side.

I have book 11 may 2020 for 3 tham yatra
My name is Dilip Devidas Ahirrao and my wife mrs kavita Dilip Ahirrao both have book 3 tham yatra by airs booking from 11 may 2020 but corona various we can't traveling so my booking amt return in my account.
I send you detail with attached

Iam utterly disappointed and disgruntled with this awful experience of booking my Europe trip (Glimpses of europe with Lake Lugano) with Kesari tours (Tour Reference no.P8280520/8, credit shell A/C No. P8 007267, Issue date September 10, 2020).I being a senior citizen without any source of income had booked
this tour with Kesari and had to dig into my lifelong savings to pay the full amount for this trip.Owing to my old age/medical conditions that does not warrant me for any travel and due to pandemic impact globally i do not wish to put my life at risk and hence do not intend to travel in future for the same.I can see in the credit shell note that you have shared, you have deducted INR 12, 000/- as rescheduling charges which is beyond my understanding and is truly unreasonable for no such services availed whatsoever, its like you are charging for rescheduling the tour done by you.I would hereby like to humbly request you to refund the full amount i.e. INR 1, 73, 250/- back in my account or through cheque at the earliest.I am not interest to have a credit shell as i explained to you above that due to my age and no additional source of income, holiday is not a priority for me anymore. I will await your revert on the same till friday this week, post which i will be marking a copy of this mail to consumer redressal forum, PMO and Ministry of travel and tourism for their intervention considering my plight or maybe visit the Goa CM office @ Altinho, Goa in person if required.
Kindly revert.

Regards,
Shubhalaxmi Naik.

We had booked 2seats for europe trip for my parents in senior citizens trip starting on 9th september. We had got a call informing it would be rescheduled to next year. Since senior citizens are involved we don't want to reschedule this trip and need to cancel it.

We have made full payment of rs 472500.
Now they are not ready to refund nor is there any means of communication with them. They are for forcing my parents to travel next year which may not be possible due to their condition.

Booked Eroupe tour (P8) for my family and paid full advance on 21st Jan 2020. Screenshots of fund transfer are attached.
Kesari confirmed booking vide their letter dated 22/01/2020. Copy of the letter is attached. Tour was to start on 18 June 2020. But looking to COVID advisories requested KESAI to cancel the booking well before their cancellation date policy.
Thereafter half a dozen reminders have been sent but no refund so far.

We have booked for all europe tour on september, 2019. But due to covid-19 my tour was cancelled. I am writing this review in june, 2019 but still there are no updates from their side. All they need is money from their customers/clients. After that they aren't replying to their customers on email / phone calls. They blocked me on twitter & his travel manager blocked me on whatsapp. That's how they deal with their customers. They are frauds and my money around 4l stuck with them. So i am requesting you to do the needful as earliest.

Dear guest relations team,

Hope your entire team of kesari tours is at staying home and staying safe. I received an sms from your team on april 17, 2020 informing me that due to covid 19 issue, you are compelled to reschedule domestic and international tours between may 16 to june 30 and allowing us to travel on your rescheduled tour within a year from the date of departure of current booked tour.

We have booked your tour (Ee210520/6) for three members i. E
1) satyendra kumble, 2) meenakshi kumble, 3) samiksha kumble

The above tour was scheduled to start on may 21, 2020 but due to covid19 situation, kesari is planning to reschedule the tour when the situation comes under control.

We would have loved to travel with kesari, which we consider as the best tour operators in india. My daughter is 12th standard this year and she is planning to pursue designing for which she would be giving her entrance exams in apri/may, 2021. Hence, we may not be able to join your rescheduled tour that is expected to be taken within a year from the date of departure of current booked tour i. E. Before may 21, 2021.

You would appreciate that we have no intentions of cancelling the tour, as we have paid the entire amount well in advance and were looking forward to visiting italy, switzerland and austria with kesari.in the above circumstances, we request you to refund the entire amount paid by us at the earlest.
Please take care and stay safe.

Dear Sir,
I have also an unforgettable experience with Kesari at Leh Ladakh tour in the month of July 2019. Again I selected Kasari tour for Kashmir tour and booked K-4- Kashmir 7 days 6 Hotel nights from 18 May 2020 to 24 May 2020 with your prestigious tour company.
My tour details is as under:-
K4 ­ KASHMIR (7 Days 6 Hotel Nights)
Jammu and Kashmir: Srinagar 4N (House­boat 1N, Hotel 3N), Pahalgam 2N, Chandanwari,...

I have booked for all europe tour on september, 2019. But due to covid-19 my tour was cancelled. I am writing this review in june, 2019 but still there are no updates from their side. All they need is money from their customers/clients. After that they aren't replying to their customers on email / phone calls. They blocked me on twitter & his travel manager blocked me on whatsapp. That's how they deal with their customers. They are frauds and my money around 7l stuck with them. So i am requesting you to do the needful as earliest.

I had paid 100% advance money on 31.12.2019 towards above tour scheduled from 12th may 2020 covering east and west coast o[censored]sa including 3 days cruise of bahamas for self and wife. The tour did not materialize as per information shared by kesari in early march 2020 and i accordingly advised them to refund the advance money. Thereafter, several mails have been written to them asking them to refund the money, but am receiving auto response saying that their office is closed due lockdown. This is ridiculous as several thousands of customers like me would be placed in similar situation from kesari who have kept the monies with them, earning interest etc and not responding to them with such excuse.

I have booked 2 tickets for my parents euro trip and paid in full . It is horrible that site team is not giving refund.. there is no revert from my end. they should return the complete amount. They would have got insurance money and how can they hold customers money. HORRIBLE

We have booked a tour through kesari for east coast usa & also flight tickets including international & domestic. We are asking for a refund of our entire amount, however no response to date. We have sent 7 emails to their email id [protected]@kesari.in which is especially given on the website due to covid 19 situation. However, they r creating a joke & fun out of that. Playing with clients. To date no feedback from this email id. They are playing with us. Offices are closed, but their core team must be working but hiding from clients. Due to the economic situation, bread & butter as an individual is important, but kesari is not bothered for the same.