Kesari Tours — the staff is having unprofessional attitude

Address:	Pune, Maharashtra, 411045
Website:	Indian consumer complaints forum

I have a booked a tour to Spain and portugal from 10 Sept 2017. today I went to Mumbai for visa from Pune this morning. unfortunately the visa papers were not throughly read by the MR Saurav of Pune Branch and Roshan of Mumbai branch. as the visa required 3 years Income tax return I had attached counter file receits not knowing that the visa office wanted ITR-5 acknoldgement form. before going to Mumbai When I had shown to the Pune office to saurav he just went through the papers which were sent to Roshan Of mumbai office. this type of carelessness caused me hole in my pocket plus tension. I am senior citizen travelled to Mumbai early morning from Pune.

iam Sur you will sorry for this negligence but I should get back my Rs 1600 which I had to pay for these staff's "sub kuch chalata Hai attitude"

this is my 7th-8 th number of tour with your renowned tour company and this type
of carelessness of your staff is unpardonable. I should get back my RS 1600 which you can recover from these two persons.

the staff doesn't go through the tourists booking carefully. i was asked to get xrox copies of various documents in two sets. which were required for people going to Morroco with Spain and Porugal. when I asked why two sets then I got to know it was for + Morocco trip.i needn't require two sets since I am going to Spain and Portugal.

At 11 th hour Durgesh from Pune ofice asking me to carry some more documents as the proof of residance since my passport is made in Bhopal.

it would be nice if you set up SOP for obtainig visas for various countries.

kindly look into this matter seriously, the staff of visa office .was also annoyed with this carelessness. there were complaints from some people who are travelling to Spain -Porugal and Morocco with Kesari.
i will be going to Pune office Of FC road to show the receits of all the payments made in visa office and I still repeat that for no reason I had to pay extra Rs 1600 for which I should get refund.

prabhavati joshi