Kesari Travels — refund for cancellation

Address:	Mumbai City, Maharashtra
Website:	www.kesari.in

I thought, i am the only person who is facing the issue but it looks like it is common practice at kesari.

I booked the tour as a gift for my parents who are senior citizens. This is was their first trip ever with any tour company.in june 2016 for a tour dates in 2017.

Due to death in family, my parents called kesari office and cancelled the tour. Since then, we are trying to figure out what is the refund amount and how can we get it back. I live out of country. My parents live in a village. I requested my brother to visit dombivli office and manager there litereally uses blackmail tactics and gives ridiculous answers without any statement. I called mahim office and they said everything will be settled but when i call my brother he says they kept saying there is balance of rs. 35, 000 if we book another trip with us. But if you want refund you can get only rs. 9, 000 back.

Kesari should be giving us interest on money they are holding and also compesation for mental trauma they have cuased to my parents.

Instead of false advertising on soap operas, it will be nice if they can really take care of their customers.

Customer lost for ever,

Sheela

For narayan and jayashree ambre