KFC — Defective food product sold to the customer

Address:	KFC, Food Mall, Near Pali-phata, On Mumbai-Pune expressway
Website:	www.kfc.com/?georedirect=false

Greetings, Amaan Jalgaonkar
This incident happened on 2nd Feb 2023.
I ordered one ultimate saving meal from KFC and paid 681/- rs for the same. I got the bucket and tasted the chicken, we were a group of four persons and each o[censored]s took one piece in their plate. All o[censored]s realised that we’ve been served stale food. To normalise the situation we asked the employee to get the bucket changed and give us fresh food without shouting or having any kind of debate with the employee. The employee named Ritik was not at all cooperative and was being stubborn when I asked him to change the bucket. He told he’ll get the remaining pieces changed but not those four pieces that were in each of our plates. At the same moment a drunk customer came to the counter and touched our bucket and the chicken in it. Now that bucket was completely uneatable as 3 people in the group were muslims.
Later the employee was not able to handle the situation, he was communicating rudely. That’s where I told him to keep the bucket and money being unsatisfied with the service they provide.

Store address: KFC, Food mall, Near Pali-phata, Mumbai-Pune expressway

Note: I’ve not uploaded the complete video of the employee and food. I can share it once the authority approaches me.