KFC India Customer Care
Yum! Restaurants International
Customer satisfaction rating: 2%
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753
COMPLAINTS

KFC India Customer Care

Yum! Restaurants International

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Address
12th Floor, Tower-D, Global Business Park
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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Additional info
KFC Delivery Number For Central Delhi: +91 11 4350 4848
KFC Delivery Number For East Delhi: +91 120 410 0444
KFC Delivery Number For North Delhi: +91 11 4745 4444
KFC Delivery Number For South Delhi: +91 11 4100 5509 / +91 11 4100 4550 / +91 11 4600 0567
KFC Delivery Number For Noida: +91 120 406 6333 / +91 120 4690 333
KFC Delivery Number For Gurgaon: +91 124 467 4444
KFC Delivery Number For Bengaluru: +91 80 4151 9900
KFC Delivery Number For Bengaluru: +91 80 4169 7177 / +91 80 4211 1515
KFC Delivery Number For South Bengaluru: +91 80 2860 7900 / +91 80 4219 8198 / +91 80 4120 8887 / +91 80 417 58292
KFC Delivery Number For West Bengaluru: +91 80 4210 2115
KFC Delivery Number For Andheri, Mumbai: +91 22 6741 5050
KFC Delivery Number For Bandra, Mumbai: +91 22 6710 1010
KFC Delivery Number For Goregaon, Mumbai: +91 22 4238 5050

View More Information...

Customer satisfaction rating
2%
Complaints
753
Pending
0
Resolved
17
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

KFC India Complaints & Reviews

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KFC India — while order the food order not confirmed and payment not received,

 sirisha bonthu on Apr 23, 2018
Hi sir/mam,

I was order the food from "online.kfc.co.in " on 20/april/2018 around 8.00pm to 9.00pm, while ordering the food after payment is completed but oreder was not confirmed, i didn't get the order id and ididn't get the food also, no one called to me regarding my order and my payment was done but my money didn't get refund till now i was so irritated about your customercare, please check with my complaint and please refund my money back as soon as possible, please check the below attachment of my transaction towards to kfc and check with transaction id details, i hope i will...
Complaint comments  Read comments Complaint category Food

KFC India — unigen kfc mangalore city center

 Paul D' Souza on Apr 22, 2018
I am a regular customer of kfc mangalore city center. Although it is a busy restaurant, they are not following the kfc hygiene rules. Tables we're not cleaned, the same person who does the billing, arrange the food, clean the table. This is rediculous. Never use glouse. Not to mention wash basin. Dirty and smelly. These people will spoil kfc name. Please look into this matter on urgent basis. Thank you. Belapds@gmail.com...
Complaint comments  Read comments Complaint category Food

KFC India — complaint about burger

 Tinu Kochhar on Apr 22, 2018
This is to bring to your kind notice that i tejinder pal singh visited janpath branch on 21.04.2018 with my wife and kids at around 10.33 and we ordered the food.
The zinger burger was served to me i complaint about the bun it was too hard they gave me new one but again the taste was not that good which u use to serve and the other chicken which i ordered was also hard and there were mors complaints by the other persons. It was my last visit to kfc....
Complaint comments  Read comments Complaint category Food

KFC India — only 100rs could be redeemed from 1000 rs gift card

 Aritra Chakraborty on Apr 21, 2018
Got a 1000rs from a friend.
But when orderd a 1300rs meal we could only redeem 100rs from that gift card. The girl at the counter could not redeem full amoutn. And the remaining amount is still there but cannot be redeemed.
Need solution for this.

When i talked to the manager he could not resolve the issue, he said some sort of transaction id is needed even though i provided every shred of information.
1) the coupon code.
2) the buying details. Bank transaction id
3) the bill for the food.
=bill information=
Devyani international...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

KFC India — sevice

 Yogesh Bhapkar on Apr 21, 2018
Today i have plan for outing with my family and i have coupon of meal from nearbuy app but your amnora mall outlet can't give me services due to net problem all staff spoken argantlly it was very disappoiting me. Take action as early as possible on this type of problem and never happen this again with any customer. This types of insident dicress your brand value from market....
Complaint comments  Read comments Complaint category Food

KFC India — super poor service, cold food, arrogant stupid staff

 Tarun Sareen on Apr 21, 2018
I had ordered food being a very regular customer of kfc but the staff at ansal plaza branch on ferozepur road, ludhiana, punjab were extremely dumb, couldnt find the simplest address and on telling him off he said collect if from the branch. Then eventually it was delivered cold, no mention on the boxes both burgers in the zinger box which caused a major mixup. After that the manager was rude and arrogant. Definitely not upto kfc standards! Very dissapointed!...
Complaint comments  Read comments Complaint category Law & Civil Rights

KFC — about food and managers [Resolved]

 Pjadvice on Apr 19, 2018
Dear sir,
I'm team member of kfc of eldeco mall, sector-12, faridabad. The food quality is very cheap because we use expired bun because we have to do it in the order of restaurant manager. At the time of checking we throw expired bun in the dustbin and after that we use bun from dustbin. I always feel guilty of customer but i can't do anything.

There is one other issues of all team member that is team member have to work 10 hours or some time 11 or 12 hours.
And the shift time is only 9 hours. All team members are helpless they can't do anything.

Managers...
Complaint comments  Read comments [1]Complaint category Food

KFC India — debited. 800 rupees when the actual bill value is 365 [Resolved]

 ccmplats on Apr 19, 2018
Have visited KFC at forum Bangalore, placed my order for dinner in. I choose to pay using paytm. the actual bill value was 365 rupees but they have debited 800 rupees from my paytm wallet. During payment the staff at the counter asked to have my mobile to complete the transaction via paytm.When I vrified my paytm transaction history found this and approached the store sharing them the paytm transaction ID, mobile number and the picture of the bill. No proper response from them. Tried calling the restaurant and have given all the details to a guy (Girish). No response. Then approached them again...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

KFC India — served raw chicken

 Allston Olive on Apr 19, 2018
On 19th april 2018, when i ordered for a hot and crispy bucket at the kfc store in pondicherry near jipmer campus, i was shocked to find that the chicken was raw and not cooked through with blood oozing out as i bit into it.
When asked to the employee at the counter, i was further shocked at his response that it was oil and not blood. I had to further open it up and show him the blood and quiz him on the colour of oil and the colour of blood to which he and the manager agreed that the chicken was raw.

Poor food standards....
Complaint comments  Read comments Complaint category Food

KFC India — missing items in take away

 Adrineil Mazumdar on Apr 19, 2018
Yesterday afternoon i had gone to the kfc outlet at city centre 1 salt lake kolkata and placed and order for takeaway.

The invoice number is : [protected]
Order number: [protected]
Date: 04/18/18. 3:24
Staff: monira
Token no# 103.

When i received the paper bag containing my food i was astonished to find that the order seemed to fit into such a small bag, so i asked the lady at the counter to double check. She said that she had checked. When i insisted, she rummaged through the bag pointing out the items. All the items were in paper envelopes...
Complaint comments  Read comments Complaint category Food

KFC India — food not delivered and their amount is not refunded

 Deepashree J on Apr 18, 2018
Food was not delivered within the promise time and called the customer care to complain they kept promising 10 min call after the calls for almost 45 min finally food comes 11:05 pm for delivery when requested to cancel the order. Amount is still not refunded.
Order no 4529
Worst response and service which i have not faced with any other food service or restaurant.
Customer care doesn't own up or register any complaints not the store takes care of the customers.
They made me increase my blood pressure and i have to sleep with out food...
Complaint comments  Read comments Complaint category Food

KFC India — poor customer service missing order details

 balraj9850 on Apr 15, 2018
Hi visited kothapet branch with my kids and ordered for veg zinger for my kids they took the order and even after 25 minutes they did not delivered, when i checked at the billing counter, they don’t have any queue mechanism indeed they did not had my order details also, later the guy at the billing counter started searching for my order they could not find my order. My order number was 30. Then i requested the guys to cancel my order and refund my money back after 45 minutes they were just searching for my order details and told will prepare the order. My kids along with m walk out of the restaurant...
Complaint comments  Read comments Complaint category Fast Food Restaurants

KFC India — refund status unknown

 ahmad sarfaraz on Apr 14, 2018
I had ordered on[protected], amounting to 911.08 rs. After waiting for two hours, i got my order cancel as it was not delivered. On cancellation i was given a ticket number-1506 and was told that money would be refunded in 7 working days.
After 7 days when i contacted the store (Pvr anupam saket, ahluwalia building) they told me they had no such information about the refund and the ticket number earlier given to me was just the receipt number of the bill.
When i told them my problem, they told me, that they will be sending the refund mail and money would be refunded in next 10 days.
Complaint comments  Read comments Complaint category Food

KFC India — money paid for order but order was not given.

 Redhumanoj1909 on Apr 14, 2018
I am manoj from chandigarh ([protected]) on 12/04/18 i ordered one super six bucket and alphanso burst for takeaway from sector 34 chandigarh outlet amounting ₹618.37 by tez upi app (Screenshots attached) which was due to some internet problem doesn't seem to be paid at that time. Third time it was shown that payment is received but to my surprise when i reached sector 34 outlet they said that they haven't received any such order and i was harassed for 2 hours. I contacted customer support which doesn't connect i emailed customer support which also didn't got a reply. Now i want my 1855 ₹ back...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

KFC India — fly in rice bowl

 Kanika Nasa on Apr 13, 2018
I bought a veg rice bowl from kfc in building advant navis, sec 142 noida, uttar pradesh. I found a fly stuck inside the veg strip (Photo attached)
Manager justified saying it would have vanished if it had come during the frying so it must have entered while it was placed on their shelves from where their guys pick up for serving.
Shocking to see the ignorance towards hygiene at the store.
Ps - the door of this kfc is missing since a week and they have put a poly sheet instead...
Complaint comments  Read comments Complaint category Fast Food Restaurants

KFC India — cheating by the employees at advant kfc

 Geetu Kapoor on Apr 13, 2018
I bought an offer from nearbuy and they accepted it.
Instead of providing me with the options i opted for, they were rude to me and gave me a pepsi can worth rs.25 instead of mojito with is for 69 bugs.
When asked they were very rude and said they can only offer the can and if you don't want it, you may leave with the burger only.
Is this the service you are providing.
Kindly call me at [protected] as i expect some senior manager ro listen to my problem and would like to take it to another level of complaint...
Complaint comments  Read comments Complaint category Products & Services

KFC India — providing oncomplete order

 Satwinder Singh Goraya on Apr 11, 2018
Sir, today o visited kfc in mall of amritsar in amritsar city of punjab state in india. Firstly i order four thies and two leg with combo of pepsi and fries but they brought me two leg grilled piece instead of hot & crispy. When refuse to take it they ask me to pay 42 rs more and bring me again incomplete order they requested me to cooprate and also promise to serve remaining order on their own service but after waiting so much time i walked away from there. If you not take strict action then i will move my case to consumer court. I will wait your reaction only one weak. I also expose your fradulent...
Complaint comments  Read comments Complaint category Food

KFC India — order delivered is not complete

 Tarun Aadia on Apr 11, 2018
I have purchased 2 buckets 2 veg rice bowls and one burger meal in cost of 1112 rs as take away

When i reached at home there is no rice bowl in the pack

I am staying 15 km far from the restaurant that kind of trust is not expected from such a big brand

Please resolve the issue i feel embarrassed when i opened the pack in front of my family members who are vegetarian...
Complaint comments  Read comments Complaint category Food

KFC India — unhygienic

 Jaap singh on Apr 11, 2018
I was disgusted to see as i entered one of your stores that there was a dead fly on the counter. This is so unhygienic and disgusting to look at, and i felt disgusted to eat there. After eating the food i felt sick and unwell as a direct result of your store’s uncleanliness.in addition to this, i raised this issue with one of the staff members and he did not seem to think this was a big issue. I was horrified to see that he did not take my complaint seriously...
Complaint comments  Read comments Complaint category Food

KFC India — charged for order via app, order number not generated, but did not get it delivered

 Beatdrop - on Apr 10, 2018
Pathetic app, didnt generate order number but charged me for the order.

I have been totally disappointed with you guys.

Your icici bank credit card xxxx7002 has been used for a transaction of inr 411.04 at kfc (April 10, 2018; 18:19:03

Notice this in the email below, this is payment for my 2nd order today. Yes i ordered twice but only once the order was delivered. Second time the order number was bit generated but my credit card was charged. See the email below for details.

Check your finance records and now i am going to uninstall your...
Complaint comments  Read comments Complaint category Food

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only 100rs could be redeemed from 1000 rs gift card
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debited. 800 rupees when the actual bill value is 365
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money paid for order but order was not given.

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