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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: Oct 25, 2025

Complaints 2733

Resolved

508

Unresolved

2225

So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝

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KFC India reviews & complaints(2733)

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I am writing to express my disappointment regarding the delay I experienced today at your outlet. I placed my order but did not receive my food even after waiting for more than 22 minutes. This delay caused significant inconvenience, especially considering KFC’s usual standard of quick service.

I request that you kindly look into this matter and take appropriate action to ensure such delays do not happen again. I would also...

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The company has repeatedly done this where the money will be dedicated via online payments through their apps but the order wont be replaces, their app directs the payment but never confirms the order. the customer service is unresponsive.
-24 august 2025
-transaction id on phonepe:[protected] uti number)
-rs 709.24 of refund is what we request.
the order was placed through phone number [protected]
-the...

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Address: chenai

Dear KFC Customer Care Team,

I'm writing to report an issue with my recent order from KFC Forum Vijaya Mall. My order details are as follows:

- Order Number: [protected]
- Date: April 16, 2025
- Estimated Pickup Time: 10:05 PM

Unfortunately, I didn't picked up the items I ordered. I paid ₹416.00 via UPI, but the order was incomplete. I'd like to request a refund...

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I have Order food in KFC on 18th July 2025, scheduled order for 17 Hrs on 18th, 2025. I have made 3 Orders at the same time, received only one order i. e. K[protected] as per the schedule but other 2 Orders K[protected], K[protected] were not delivered.

I have made multiple follow up with the restaurant, they responded that the orders were handed over to delivery but they were not delivered not made any call to the customer. br...

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Address: Gurgaon, Haryana

I made online prepaid order at around 8PM on 25.06.2025 using KFC app. The order was confirmed and expected delivery time was 8.52PM.
However, the delivery time updated multiple times and last I checked was 12.52AM and then slept. But the items were never delivered.
I called KFC, Store and delivery agent but no response received. Further, no refund and no apologies from KFC.

Order No. K[protected] Date 25.06.2025br...

+4 photos

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I am writing to formally raise a complaint regarding an order I placed on May 21, 2025, with Order ID: K224B94660, from your KFC Bengaluru - Electronic City outlet.
Despite the order being marked as "Completed" at 7:55 PM, I did not receive the delivery at my address:
The payment of ₹693.44 was made, and the amount has been successfully debited from my account. However, I have neither received the order nor any refund...

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I am writing to formally raise a complaint regarding a highly disappointing experience with my recent food order placed through your website.

Order Details:

Order Number: [protected]

Order Date & Time: 04/06/2025 at 8:10 PM

Estimated Delivery Time: 8:50 PM

Despite receiving confirmation and waiting well beyond the expected delivery window, my order was not delivered....

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Hi,
we ordered food worth of rs.221.77 on 09.05.2025 and paid it via upi (phone pay) payment, the money was debited from my account, but due to some technical issue the payment was not showing in the application. we check once our order, app is showing us to pay again. we have call to help line number, they are not even responding to our call.
Please check and provide refund immediately.
UTR NO=[protected]
TRANSACTION...

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Address: No 115 & 116, Shop G/9, Plot GH/1, Shahdara Sector 143 Noida - 201305

I had ordered from KFC india app on 13th April 2025, 1:13 AM at the location of Noida, Uttar Pradesh.
The order # K699A28117 amounting Rs 619.23.

This order was never delivered to me and the refund is not processed, the customer care is not picking up my call.

I request the authorities to please look into this matter and provide an appropriate resolution....

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Dear KFC India Customer Service,

I am writing to complain about an issue I encountered while trying to place an order through the KFC India app at approximately 08:47 pm on 9th April 2025.

I completed the payment of ₹458.01 using Google Pay, but unfortunately, no order was generated or confirmed. I have attached a screenshot as proof of the successful payment.

My transaction details are as follows:br...

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I had placed an order through the KFC online app, and after a successful transaction (details attached below), the payment was deducted from my account. However, no order was placed, and it is not reflecting in my order history either.

Since then, I have been following up with your customer care team repeatedly. Every time I call, I’m given false assurances that I’ll get a callback. It’s been over a week now, and I have not received a single response or update.

KFC India customer support has been notified about the posted complaint.

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Address: KFC Saket Road, Dammaiguda Road, Kapra, Hyderabad

My son Ishaan has placed an order at 8:59pm on 07-Apr-25 with order no. K596A34422 with expected delivery at 9:39pm. Till 11:20 it is not delivered. My son had to drive all the way from home to KFC Outlet Saket Road, Hyderabad only to be informed by the Manager that their delivery partner has picked up the order at 8:30 pm and that he has all the evidence that it is picked up. Can't understand how can he release the order 29 mins before we...

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I had purchase the mill from Kfc from banglore airport. But they didn't provide the bill. But I want that bill

Date 26/03/2025
Transaction I'd [protected]
Amount rs- 1060.50

Thank you
Dhanraj Mahadik
[protected]...

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I recently had an issue with KFC through Zomato, where I received the wrong order. While they initiated a refund, I was shocked to find that reordering the same item cost more than double the original price after GST, delivery fees, and service charges.

This means that when a restaurant makes a mistake, customers end up paying much more just to get what they originally ordered. The delivery platform claims that their system is "designed this way" and refuses to offer any real solution.

This isn’t just my problem - it affects everyone who gets the wrong order. Customers shouldn’t have to bear the extra cost for a mistake they didn’t make.

KFC India customer support has been notified about the posted complaint.

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Subject: Complaint Regarding Poor Quality of Zinger Pro Burger

Dear KFC Customer Support,

I hope this email finds you well. I am writing to express my disappointment with my recent order of the Zinger Pro Burger, which I frequently order through Zomato. Unfortunately, this time, the quality of the product was far below expectations.

When the burger arrived, it was not wrapped properly, and the...

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Address: KFC, Devyani International Ltd. KFC hennur Bangalore BS Suresh, SV 22 & 125 Hennur, Next to BYG, Hennur-Bagalur Main road, Kothanur Bangalore -560077

- 28th February 2025

KFC India has charged an unnecessary round off price even the total price of the purchase has a rounded value.
This is an unethical practice from KFC India.

I had bought 2 items, Popcorn Chicken Large, 1 quantity, which cost 199.04 and Classic Chicken Kris 1 quantity, which cost 134.28. Total amount of these 2 are 333.32 and the GST of 2.5% (SGST-8.34 + CGST-8.34) - 16.68.
The...

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Address: Haldia KFC Ambuja City Centre Mall

#K752A19272 is my order number.
I gave my order at 4:10pm and was waiting for 40 mins. Then when I called the store, they are telling me that there is no delivery partner, and they can't deliver the order. My only option is to pick up from the store or cancel the order. The store is so negligent that they kept me waiting for this much time and now telling me this. Please look into the matter as soon as possible. Now I am not getting...

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Address: KFC RBD CP2 Connaught Place Outer Circle

I ordered 3 items against Order N. [protected] palce around 9 pm on 15.02.25. Order was to be picked at New Delhi KFC RBD CP2 Outer Circle.
Upon reaching the store at 9.30 pm, I was told that the order was not for that store and I was asked to go to another store situated in Delhi Pahargunj.
Upon reaching Pahargunj store, I was redirected to the CP2 Outer cIrcle store. This time the CP2 Outer Circle Store gave a number...

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Address: Hyderabad, India

I visited KFC in GVK mall Panjagutta. I ordered food and they didnot provide bill and also charged me GST. I had ordered combo with chicken + french fries + drink. The order was take away. The drink was provided without lid, and they made me wait for 20 mins saying they are searching for lid and when I requested for purchase receipt the girls at the counter were calling their boss (who was away somewhere) to provide me purchase receipt and...

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Address: Bandlaguda, Hyderabad....... Plot No 10, Survey No 9/7, Hydershakote, Telangana 500091

I placed my order at 8:21 pm ist on 15th Jan and was supposed to receive the order at 9:08 pm ist, which I never received.

I called the helpline number, had to wait for 20 minutes and the call disconnected on me without even connecting to any support representative.

The Restaurant manager called me and informed that they haven't received any order from my end though I've received email and the app shows order...

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