[Resolved]  KFC — Denial of receipt of money paid through Paytm on 19/11/2021 and no refund until today.25.11.2021

I did a transaction at Garuda Mall, Bangalore KFC counter on on 19.11.2021 . First payment was made through Paytm. The person at the counter (Kumar) denied receiving the payment and insisted on 15 digit transaction code. I gave the 12 digit UPI reference number which he said is not valid and insisted that it should be 15 digit number instead.
I couldn't check with my bank immediately but found that the amount of Rs 754 is debited from my account and showed him that. But he said he can't do anything without transaction code. So, I made another cash payment of Rs 754 to close the transaction there.
Later I checked with my bank (ICICI) and they informed that the paytm transaction had gone through successfully and it's confirmed by the receiving bank (Yes Bank).

I followed up several times with KFC (Kumar) and only reply I got from him is that he has sent mail to his finance department to take care of the issue. I am left with no choice but to raise a complaint for this issue.
I am requesting you to reverse the paytm transaction for Rs 754. immediately.

Paytm payment transaction reference: (for Rs 754)
UPI/[protected]/NA/Q[protected]@ybl/
Yes Bank Ltd/PTMde492f5b24ad4c9bbed
fe1e6d147f338/

Cash payment transaction details: (Rs. 753)
KFC Devyani International Ltd.
Garuda Mall, Municipal 7, 4th floor, Mc Grath Road
Bangalore
Invoice: [protected]
Order no: K[protected]
POS no: K23901
Token no: 6296

Attached scanned copy of invoice (cash payment)