KFC India — Amount debited, but order not placed. Money not refunded even after 2 months

Address:

KFC Ashok Nagar, Chennai

I placed an order on 18th June 2022 at KFC Ashok Nagar, Chennai, Money was debited, but the order was not placed. I was told that the money would be refunded in 10 - 15 days. But it has been 2 months now, but the amount has not got refunded.
I contacted customer care multiple times, and they say that they would arrange a callback, but I got the call back only after calling them 5 or 6 times.
They have provided the contact details of the store (Ashok Nagar, Chennai), but the contact person is not returning calls nor responding to any messages.

Order Amount - Rs 363
Amount Paid to - KFC Ashok Nagar (Sapphire Foods India Limited)
Paid at 6:46PM 18 June 2022

This is the 3rd time I am writing this complaint. Why is the amount not getting refunded even after 2 months?
WORST CUSTOMER SERVICE FACED EVER!!!