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KFC India Complaints & Reviews

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Updated: May 5, 2026
Complaints 2781
Resolved
513
Unresolved
2268
So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝
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KFC India reviews & complaints page 35

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S
Swaraj Choudhari
Jun 11, 2022
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Address: Sapphire Foods India Ltd, MAH PUN Chikali-KFC, Sector No-17, Plot No 1/1, Spine Road

I ordered a take away from Mah Pun Chikali kfc branch, my order number was 14508. My order contained 2 burgers with cheese. The staff there didn’t add cheese to my burgers, I realised it when I opened the package back at home and returning was not possible. I had to have my burgers without cheese and the experience was awful. I hate my burgers without cheese and worse I had paid for the extra cheese. Please resolve my issue or I’d prefer not to order from KFC ever again.
KFC India customer support has been notified about the posted complaint.
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    Dhiraj Chaudhari 123
    from Pune, Maharashtra
    Jun 10, 2022
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    I ordered from kfc on 8 june 2022, But my order was not delivered and kfc app shows order completed i tried to make call many times but they didnt connect the call, said they will arrange a call back but didnt recieved any call.They have scammed me
    Order details are below:
    N6465D[protected]
    Order time Jun 8, 2022 AT 8:40 PM
    KFC India customer support has been notified about the posted complaint.
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      B
      BEETC 301_Abhishek
      Jun 9, 2022
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      I have placed an order at kfc. Amount was deducted but order was not placed.I tried to contact the outlet but call was not transfered to the outlet and no action was taken from their end.
      KFC India customer support has been notified about the posted complaint.
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      I visited Kriti Nagar Branch of KFC IN delhi . With out noticing that lead time of delivery is more than 30m they denied delivery . Unit Head Ms Vandana and delivery girl Ms Mohini had no courtesy to explain delay n were in hurry to refund .

      This behaviour of staff is not acceptable and showing hurry to get things billed without knowing delivery time

      Kriti Nagar Outlet
      Near Kirti Nagar Metro station
      Manager : Vandana

      From
      Puran
      [protected].
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        U
        U Punjabi
        from NEW DELHI, Delhi
        Jun 9, 2022
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        Address: SATYAM CINEMA COMPLEX JANAK PURI DELHI

        I had placed an order to kfc satyam cinema complex janak puri (tel. [protected]) yesterday night dt.08.06.2022 bearing order no. N5306d[protected] at 10.28 pm amounting rs.494.99 paid through paytm which was supposed to be deliver by 11.10 pm but after passing one hour order has not been delivered and when i was trying to track my order on their website it shows some error and my order history shows no order mentioned there. I also try to call them but no phone call has been receivable from their end. After some time i got the miss call message from one number when i talk to them on that number ([protected] ranjeet malik) they informed me that my phone was not reachable so that they cancelled my order without visiting my premises. Also them didn't intimate me about the cancellation. On the above basis i required a compensation from them for being cheated to me.
        KFC India customer support has been notified about the posted complaint.
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          A
          anuppvg
          from KOTTAYAM, Kerala
          Jun 8, 2022
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          Address: Ettumanoor in Kottayam, Kerala
          Website: online.kfc.co.in

          Hi,
          KFC didn't deliver the order and I have no confirmation regarding the refund status.Hello KFC Lover! Your Order No.K451W15145 amount Rs. 1597 will arrive in approx. 45 mins. For easier ordering, download the KFC APP https://goo.gl/V8d81k
          So Please try to get my refund of Rs. 1597 back to my account.
          Thanking you
          KFC India customer support has been notified about the posted complaint.
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            K
            Krish8
            Jun 8, 2022
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            At 10:41 am, 08th june 2022 I placed order from KFC official application by Debit card.

            Details of transaction:
            Order number: N6771D[protected]

            The amount got deducted but I received only part of my order any acknowledgement of order not delivered was not received.

            I submitted a complaint on their feedback portal, but again no acknowledgement.

            Desirable solution:
            1. Refund the amount.
            KFC India customer support has been notified about the posted complaint.
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              S
              sundeepraju dadala
              Jun 8, 2022
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              I placed order on kfc website, money was deducted but order was not placed.kindly do the needful
              KFC India customer support has been notified about the posted complaint.
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                T
                Tushar1013
                Jun 7, 2022
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                Address: Outlet- KFC Garuda mall , Bangalore

                Kfc india
                Garuda mall, Bangalore

                I completed my payment through UPI but my order wasn’t confirmed at the store. I called the customer care executive and they said that there was some technical issues due to which your order was cancelled. It has been 10-12 days I’m calling the customer care everyday but there is no response or any action being taken my them . Literally they are providing the worst customer support. The refund policy takes maximum time of 10-15 days but there is no action taken yet
                My total amount was 523 INR. Please issue my refund as soon as possible.
                KFC India customer support has been notified about the posted complaint.
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                  X
                  Xoakh
                  from Noida, Uttar Pradesh
                  Jun 6, 2022
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                  Address: Dlf mall of india noida KFC foodcourt

                  Salesperson smartly added the dips in my bill without asking me.height of sales pitching wherein you arent giving a damn about how customer react to it, this is the third time it happened to me at Dlf Mall of india
                  KFC India customer support has been notified about the posted complaint.
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                    S
                    Sudheer081
                    from Hyderabad, Telangana
                    Jun 5, 2022
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                    Address: Pragathi Nagar, Hyderabad

                    They refused to explain the combo offer and forced to go for Individual items. I had no other choice and paid the amount. I realised are 10more eligible items with the combo with the same amount I paid. I was ready to pay the difference amount and requested to update the order but they literally rejected it. I lost the money because of them.
                    KFC India customer support has been notified about the posted complaint.
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                      A
                      Aakash09
                      from Bengaluru, Karnataka
                      Jun 5, 2022
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                      I placed an order 5 June 2022 around 1:23pm from the KFC app. I chose the online payment option and paid through UPI app Google pay. My payment was successful but when I got redirected to the KFC app my order disappeared and when i contacted the restaurant and customer care they said no order is placed from my phone number. One customer care executive said the team will call you in 15 mins to talk about the issue and refund. But no one called. This is very disappointing and I feel like I've been cheated
                      KFC India customer support has been notified about the posted complaint.
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                        B
                        banerjeeblue
                        Jun 4, 2022
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                        Resolved

                        I ordered from the kfc app and paid through paytm. The money was deducted but I received no confirmation from the kfc app. I tried to contact the customer care but there was no response. I have all the necessary transaction details with me if needed.
                        Jun 14, 2022
                        Complaint marked as Resolved 
                        I RAISED A COMPLAINT ON THEIR FEEDBACK WEBSITE AND THREATENED THEM I WOULD TAKE LEGAL ACTION IF THEY DID NOT SOLVE MY PROBLEM. WITHIN 2 HOURS, I GOT A PHONE CALL, AND THEY TOLD ME TO SHARE THE TRANSACTION DETAILS ON A WHATSAPP NUMBER. I SENT THEM THE DETAILS, AND AFTER TWO DAYS, I GOT THE REFUND.
                        KFC India customer support has been notified about the posted complaint.
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                          S
                          Sarasabu
                          from Ernakulam, Kerala
                          Jun 4, 2022
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                          Address: PCRA-74b Nakshatra appartments, Chattangattu cross road, Palarivattom

                          The fries were totally uncooked and disgusting. Even the burger was bad
                          Really disappointed
                          My phone number:[protected]
                          KFC India customer support has been notified about the posted complaint.
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                            N
                            Nani89
                            from Vijayawada, Andhra Pradesh
                            Jun 4, 2022
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                            Amount debited but order not confirmed

                            Dear sir,

                            I am Venkat from Vijayawada. On 01/06/2022 I was ordered to KFC Machilipatnam of Rs. 392 but I didn't confirmed the order but amount was debited. I was made the payment through mobile [protected] via Paytm wallet reference I'd: [protected]. So, please confirm the status when will I get refund of Rs. 392.

                            Please confirm the status...
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                            H
                            humanshi abbhi
                            Jun 3, 2022
                            Resolved
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                            Resolved

                            Address: Kfc patiala in leela bhawan market

                            I paid for my order at kfc patiala through paytm from which money of rs 771 was transfered to kfc sapphire account still staff said tgey didnt receive and i will get my refund although it was showing to be transferred succesfully...
                            I had to pay through cash after that for same order but didnt receive my refund for payment done online till today..
                            I asked them tgey gave a no where i need to file complaint i shared everythibg there msg them frequently but didnt receive my refund till date
                            Jul 5, 2022
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 04, 2022
                            KFC India Customer Care's response                             Hi Humanshi, sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.
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                              N
                              Nani89
                              from Vijayawada, Andhra Pradesh
                              Jun 2, 2022
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                              Address: J. D Towers, auto nagar, Vijayawada, 520007

                              Dear sir,

                              I am Venkat from Vijayawada. On 01/06/2022 I was ordered to KFC Machilipatnam of Rs. 392 but I didn't confirmed the order but amount was debited. I was made the payment through mobile [protected] via Paytm wallet reference I'd: [protected]. So, please confirm the status when will I get refund of Rs. 392.
                              KFC India customer support has been notified about the posted complaint.
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                                S
                                Sohail321.ms
                                from Kolkata, West Bengal
                                Jun 1, 2022
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                                Address: Mani square kolkata

                                I have ordered Wednesday special 12 strips and 4 dips from kfc app and my money got deducted from my account and the order was not received and not even the refund
                                Kfc contact support is also not coordinating with me regarding the problem
                                KFC India customer support has been notified about the posted complaint.
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                                  P
                                  Pallavi483
                                  from New delhi, Delhi
                                  Jun 1, 2022
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                                  Good evening
                                  I placed an order on kfc application from my registered mobile number +91 [protected] at new delhi.
                                  I paid via upi mode here payment is debited but order not placed.
                                  Attaching screenshot for your reference
                                  Please look into it and make refund as soon as possible

                                  Payment done but order was not placed

                                  My contact no :- [protected]
                                  KFC India customer support has been notified about the posted complaint.
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                                    S
                                    Sukanya Tummala
                                    May 31, 2022
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                                    Address: JnTU metro

                                    Hi,
                                    We have KFC outlet in JNTU metro. I tried to eat there 3 to 4 times. Store timing is 11. But whenever I reach it by 11, they always say it will 30 more minutes to take the order. Then why the open timing is 11?
                                    KFC India customer support has been notified about the posted complaint.
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                                      S
                                      Sri kirish
                                      from Chennai, Tamil Nadu
                                      May 31, 2022
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                                      Had placed an order in the KFC app, the payment was done via UPI(Google pay), but the order was not placed and the page went back to the checkout. Apparently I had paid for something that I didn’t get at all. Need the refund ASAP. The bill was ₹687.52.
                                      Customer name : Sri kirish
                                      Mobile number : [protected]
                                      email id : [protected]@gmail.com
                                      KFC India customer support has been notified about the posted complaint.
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