Marico Complaints & Reviews

Oct 06, 2022

Marico Customer Care's response Dear Mr. K N Rajan,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

This is with reference to your mail & images shared by you, we would like to inform you that Saffola Honey pack purchased by you is 100% pure, free from added sugars & free from any form of adulteration.

Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. We assure you that Saffola Honey is pure, even if it crystallizes and it is completely safe to consume.

The crystallization aspect has also been clearly declared on the Saffola pack label. The crystallized honey can be liquefied by simply placing the honey jar with the cap open, into warm to hot water or placing it under the sun light with continuous stirring until the crystals completely dissolve.

This natural phenomenon of honey crystallization and facts on it has been published in several scientific research papers, articles and websites such as National Honey Board.
You can read more about it here: https://honey.com/faq (Refer Honey Appearance) & click https://youtu.be/pVDJu6TUkNY to discover the truth about crystallization of honey.

As per Food Safety and Standard Authority of India, the consistency of honey can be fluid, viscous or partly to entirely crystallized. Pl refer the following screen shot published by FSSAI; which states that Crystallisation of honey is natural phenomenon. Crystallised honey is not necessarily ‘Adulterated’ or ‘Spoiled’.

Every batch of Saffola Honey is tested using NMR (Nuclear Magnetic Resonance) technology, which is one of the most advanced tests in the world, in the best in class international laboratories to ensure that it is 100% pure, free from added sugars and any form of adulteration. Saffola Honey is compliant with all the quality parameters mandated by FSSAI (Food Safety and Standards Authority of India).

Hope this addresses your query. In case you need any further clarification, please share your contact number at [protected]@marico.com & let us know an appropriate time between 9 am – 6 pm to enable us to get in touch with you.
We look forward to your continued support

Regards,
Marico Consumer Services Cell
ISO 10002 Certified

Disclaimer: Contents of this email, including any attachments, are only for customer reference. The contents of this email are confidential and/or privileged information and shall not be shared with any third party except with our prior consent. If you are not the intended receiver of this email, please contact the sender and delete the material from any computer. You’re required to comply with all the applicable laws while using, storing, and deleting the message

Jun 19, 2022

Marico Customer Care's response Dear Anna,

We request you to share your contact numbers at [protected]@marico.com to enable our consumer services team to address your concern.

Thank you,

Regards,

Marico Consumer Services Cell

Apr 25, 2022

Marico Customer Care's response Dear Sir,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

This is with reference to your query, we would like to inform you that Saffola Honey pack purchased by you is 100% pure, free from added sugars & free from any form of adulteration.

Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. We assure you that Saffola Honey is pure, even if it crystallizes and it is completely safe to consume.

The crystallization aspect has also been clearly declared on the Saffola pack label. The crystallized honey can be liquefied by simply placing the honey jar with the cap open, into warm to hot water or placing it under the sun light with continuous stirring until the crystals completely dissolve.

This natural phenomenon of honey crystallization and facts on it has been published in several scientific research papers, articles and websites such as National Honey Board.

You can read more about it here: https://honey.com/faq (Refer Honey Appearance) & click https://youtu.be/pVDJu6TUkNY to discover the truth about crystallization of honey.

As per Food Safety and Standard Authority of India, the consistency of honey can be fluid, viscous or partly to entirely crystallized. Please refer the following screen shot published by FSSAI; which states that Crystallisation of honey is natural phenomenon. Crystallised honey is not necessarily ‘Adulterated’ or ‘Spoiled’.

Every batch of Saffola Honey is tested using NMR (Nuclear Magnetic Resonance) technology, which is one of the most advanced tests in the world, in the best in class international laboratories to ensure that it is 100% pure, free from added sugars and any form of adulteration. Saffola Honey is compliant with all the quality parameters mandated by FSSAI (Food Safety and Standards Authority of India).

Hope this addresses your query. In case you need any further clarification, please share your contact number at [protected]@marico.com to enable us to get in touch with you.

We look forward to your continued support.

Regards,

Marico Consumer Services Cell
ISO 10002 Certified

Disclaimer: Contents of this email, including any attachments, are only for customer reference. The contents of this email are confidential and/or privileged information and shall not be shared with any third party except with our prior consent. If you are not the intended receiver of this email, please contact the sender and delete the material from any computer. You’re required to comply with all the applicable laws while using, storing, and deleting the message.

Mar 16, 2022

Marico Customer Care's response Dear Sir, We have addressed your concern via telecon and as discussed we have done the needful.
We assure you our best attention at all times

Feb 17, 2022

Marico Customer Care's response Dear Keti Solanki,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

Saffola Honey is 100% pure, free from added sugars & free from any form of adulteration. Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Saffola Honey is pure, even if it crystallizes and it is completely safe to consume. The crystallization aspect has also been clearly declared on the Saffola pack label.

We assure you that all our products go through stringent quality checks to ensure that consumers always get best-in-class products

In case you need any further clarification, we request you to kindly share the following details to [protected]@marico.com to enable us to get in touch with you.
- Your contact details – detailed address and phone number.
- Date and Place of purchase
- Photographs of the Saffola Honey bottle capturing Batch No. & Packed date

We assure you of our best attention at all times.

Regards,

Marico Consumer Services Cell
ISO 10002 Certified

Jan 25, 2022

Marico Customer Care's response Dear Sir,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

This is with reference to your query & image shared by you, we would like to inform you that Saffola Honey pack purchased by you is 100% pure, free from added sugars & free from any form of adulteration.

Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Even if Honey crystallizes, it is completely safe to consume.

The crystallization aspect has also been clearly declared on the Saffola pack label. The crystallized honey can be liquefied by simply placing the honey jar with the cap open, into warm to hot water or placing it under the sun light with continuous stirring until the crystals completely dissolve.

This natural phenomenon of honey crystallization and facts on it has been published in several scientific research papers, articles and websites such as National Honey Board. You can read more about it here: https://honey.com/faq (Refer Honey Appearance) & click https://youtu.be/pVDJu6TUkNY to discover the truth about crystallization of honey.

Every batch of Saffola Honey is tested using NMR (Nuclear Magnetic Resonance) technology, which is one of the most advanced tests in the world, in the best in class international laboratories to ensure that it is 100% pure, free from added sugars and any form of adulteration. Saffola Honey is also compliant with all the quality parameters mandated by FSSAI (Food Safety and Standards Authority of India). We will be glad to share with you the Certificate of Purity of this batch.

Hope this addresses your query. In case you need any further clarification, please share your contact number at [protected]@marico.com & let us know an appropriate time between 9 am – 6 pm to enable us to get in touch with you.

Look forward to your continued support.

Regards,
Marico Consumer Services Cell
ISO 10002 Certified

Disclaimer: Contents of this email, including any attachments, are only for customer reference. The contents of this email are confidential and/or privileged information and shall not be shared with any third party except with our prior consent. If you are not the intended receiver of this email, please contact the sender and delete the material from any computer. You’re required to comply with all the applicable laws while using, storing, and deleting the message

Jan 17, 2022

Marico Customer Care's response Dear Mr.Suresh Bankuru,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

This is with reference to your query & images shared by you, we would like to inform you that Saffola Honey pack purchased by you is 100% pure, free from added sugars & free from any form of adulteration.

Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Even if Honey crystallizes, it is completely safe to consume.

The crystallization aspect has also been clearly declared on the Saffola pack label. The crystallized honey can be liquefied by simply placing the honey jar with the cap open, into warm to hot water or placing it under the sun light with continuous stirring until the crystals completely dissolve.

This natural phenomenon of honey crystallization and facts on it has been published in several scientific research papers, articles and websites such as National Honey Board. You can read more about it here: https://honey.com/faq (Refer Honey Appearance) & click https://youtu.be/pVDJu6TUkNY to discover the truth about crystallization of honey.

Every batch of Saffola Honey is tested using NMR (Nuclear Magnetic Resonance) technology, which is one of the most advanced tests in the world, in the best in class international laboratories to ensure that it is 100% pure, free from added sugars and any form of adulteration. Saffola Honey is also compliant with all the quality parameters mandated by FSSAI (Food Safety and Standards Authority of India). We will be glad to share with you the Certificate of Purity of this batch.

Hope this addresses your query. In case you need any further clarification, please let us know an appropriate time between 9 am – 6 pm to enable us to get in touch with you.

Look forward to your continued support.

Regards,
Marico Consumer Services Cell
ISO 10002 Certified

Disclaimer: Contents of this email, including any attachments, are only for customer reference. The contents of this email are confidential and/or privileged information and shall not be shared with any third party except with our prior consent. If you are not the intended receiver of this email, please contact the sender and delete the material from any computer. You’re required to comply with all the applicable laws while using, storing, and deleting the message

Dec 16, 2021

Marico Customer Care's response Dear Eranna Kybarshi,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

This is with reference to your mail & images shared by you, we would like to inform you that Saffola Honey pack purchased by you is 100% pure, free from added sugars & free from any form of adulteration.

Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Even if Honey crystallizes, it is completely safe to consume.

The crystallization aspect has also been clearly declared on the Saffola pack label. The crystallized honey can be liquefied by simply placing the honey jar into warm to hot water or placing it under the sun light until the crystals completely dissolve.

This natural phenomenon of honey crystallization and facts on it has been published in several scientific research papers, articles and websites such as National Honey Board. You can read more about it here: https://honey.com/faq (Refer Honey Appearance) & click https://youtu.be/pVDJu6TUkNY to discover the truth about crystallization of honey.

Every batch of Saffola Honey is tested using NMR (Nuclear Magnetic Resonance) technology, which is one of the most advanced tests in the world, in the best in class international laboratories to ensure that it is 100% pure, free from added sugars and any form of adulteration. Saffola Honey is also compliant with all the quality parameters mandated by FSSAI (Food Safety and Standards Authority of India). We will be glad to share with you the Certificate of Purity of this batch.

Hope this addresses your query. In case you need any further clarification, please share your contact number at [protected]@marico.com and an appropriate time between 9 am – 6 pm to enable us to get in touch with you.

Marico Consumer Services Cell
ISO 10002 Certified