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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
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508
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KFC India reviews & complaints page 86

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N
Nishi Shree
from Delhi, Delhi
Aug 2, 2019
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regarding payment done but not received order neither refund

This is regarding the order made through kfc app for total payable amount of ₹452. I have completed the payment for the same through phonepe gateway. But later i found no sign of order in the app. I tried contacting all kfc customer service provider but no one received the call. As far now i have mailed them tried to contact them for more than 100 times but i have received no response from them....
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gaikwad.99
from Delhi, Delhi
Aug 2, 2019
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Address: KFC, MALHAR MEGA MALL, INDORE, Indore, Madhya Pradesh, 452010
Website: www.kfc.co.in

My self jagdish gaikwad my mobile no is [protected] and i am a continuous buyer of kfc and like the service and the quality of food they provided. But today i. E, 01/08/2019 experience is just exteamly bad. Today i had visited kfc malhar mega mall indore branch and i never expect that thing from kfc, food was not hygiene at all and the food taste was very very bad, what the chicken they used it was not at all fresh, the chicken wat they used was not at all hygenic, kfc is not providing nay free of cost we have paid full amount after that also we are getting very poor quality food...
I want explanation on this.
+4 photos
+1 videos
KFC India customer support has been notified about the posted complaint.
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Hi, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.
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Have done the payment and the amount was deducted from my a/c, but order was not placed,

food quality is not at all good - Comment #3505540 - Image #0
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Hi Tselo, this should not have happened. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.
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    M
    Mansi Trikha
    from Mumbai, Maharashtra
    Jul 31, 2019
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    Address: 217 IInd floor,Today Blossom 1,sector 47,gurgaon, Gurgaon, Haryana, 122002

    I had ordered for chicken popcorn for my children and when the courier boy came i gave him 500 rs as the order was for 435 but the courier person said you leave 15 rs as i do ot have change and when i started asking questions he was very rude in answering. From a brand like kfc this is not expected and it looked as if courier boy wants to keep15 rs as change. It is not a matter of fact of 15 odd rs but it is about intentions of the courier person.

    I live in 217 iind floor today blossom 1, sector 47 gurgaon and order was placed on 31st july 19 at 9:05 pm.

    Would need your support to sensitize kfc that courier boys should be properly trained.
    KFC India customer support has been notified about the posted complaint.
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    I today ordered the 2 burgers and chicken pops with 3 fresh lime..when I eat it the taste is like it's raw and a different smell and bad taste...I just kept on the table without eat and left it as it is on the table..it's so bad experience when such a big food brand did serve such a foul smell and spoilt material
    Sending u the bill details

    courier service was pathetic and courier boy very rude - Comment #3502097 - Image #0
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    KFC India Customer Care's response, Aug 6, 2019
    Verified Support
    Hi, this does not seem right. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.
    Hi I have visited KFC on 16/6/2019 in bestec mall sector 66 chandigarh.they have charged me twice and unhappy with there attitude to resolve my complaint management in bestec is worst.ihave shown all my details everything.today 28/7/2019 I didn't get even one rupee back .
    Reply
    Hi, this does not seem right. Please share your feedback on http://feedback.kfc.co.in/and we will look into it.
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      S
      Sintu Duary
      from Guwahati, Assam
      Jul 30, 2019
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      Address: Purba Medinipur, West Bengal

      I am a continuous buyer of kfc and like the service and the quality of food they provided. But today's experience is just exteamly bad. Today i had visited kfc kolaghat digha branch with one of my friend who is very new to kfc. I never expect that thing from kfc atleast. Food was not hygiene at all and after that me and my friend vomited two times and got food infection. Its very shoking to me. After this experience i will never visit kfc if this thing happens.
      KFC India customer support has been notified about the posted complaint.
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        B
        Bhabani Sankar Mohanta
        from Pune, Maharashtra
        Jul 23, 2019
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        Address: Pune, Maharashtra, 411057

        I had placed an online order from KFC worth 541.50 INR on the 16th of July, which was canceled. But since there was no initiation of Refund till 19th of July, I called the KFC Customer Care and enquired about it. The representative advised me to drop an email to 'kfcindia.[protected]@sapphirefoods.in' with the necessary details. I did everything as advised, even attached the necessary screenshots but till now KFC support team didn't even find it worthy enough to reply back on my email. Kindly help.
        +2 photos
        KFC India customer support has been notified about the posted complaint.
        Jul 29, 2019
        Updated by Bhabani Sankar Mohanta         I haven't heard from them till now. Please help.
        View replies
        I had ordered food on the 24th of July at around 6 pm. I never received my order. The food never came and it showed on my app as received. You guys made me wait 3 hours for nothing. On top of that when I call the customer service, I did not get any help from them whatsoever. Infact the person was completely unapologetic and did not care at all.
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          M
          maxr_09
          from Pune, Maharashtra
          Jul 21, 2019
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          Address: A-G07, Gera Emerald City North,, Near Eon IT Park, Kharadi, Pune, Maharashtra, 411014

          Today i have placed an order through kfc app using gpay. The transaction was successful but the order failed.. I called kfc for order confirmation they r like, no order placed from ur side.. Order date and time 21/07/2019 at 09.49pm. The transaction amount 381.50₹. I have attached the translation details.. Kindly do the needfull n refund as soon as possible...
          KFC kharadi Pune
          KFC app Google Pay issue
          +1 photos
          KFC India customer support has been notified about the posted complaint.
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          I have ordered through KFC mobile app and paid money through Google pay. Order is not confirmed but money was detected. Need to initiate refund.

          There is no proper response received from KFC customer care.

          kfc app google pay issue - Comment #3491836 - Image #0
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          Your staff or cashier is using my phone number for every invoice . I have been getting SMS for invoices from Mira Road East mumbai Maharashtra India . This is sheer harassment . Rectify this problem before I take a legal recourse

          kfc app google pay issue - Comment #3492353 - Image #0
          kfc app google pay issue - Comment #3492353 - Image #1
          kfc app google pay issue - Comment #3492353 - Image #2
          kfc app google pay issue - Comment #3492353 - Image #3
          kfc app google pay issue - Comment #3492353 - Image #4
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            L
            Lalitha Pravallika
            from Mumbai, Maharashtra
            Jul 20, 2019
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            Address: Chennai, Tamil Nadu, 600097

            Today i have placed an order through kfc app using gpay. The transaction was successful but the order failed.. I called kfc for order confirmation they r like, no order placed from ur side.. Order date and time 20/07/2019 at 04.22pm. The transaction amount 346.49₹. I have attached the translation details.. Kindly do the needfull n refund as soon as possible.
            +1 photos
            KFC India customer support has been notified about the posted complaint.
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              R
              ravish sidd
              from Basti, Uttar Pradesh
              Jul 20, 2019
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              Resolved

              Address: A- 153 Era garden, Meerut, Uttar Pradesh, 250001

              I went to kfc branch shoprix meerut yesterday, the behaviour of your counter staff was very rude and pathetic, as i am a regular customer was’nt expecting such kind of attitudes towards the customers on replacing pepsi into fresh lime. I have never ever face such kind of situation before.
              I ordered one longer meal box and one rice meal box (5 in one) and cancelled after getting such answer.
              (He said lene hai to aise hi melega).
              I guess kfc have forgotten the right attitude towards customers as its only we who make your brand successful and running.
              From today onwards i will never go to such a kind of place where you cannot give respect to your customers.
              Jul 25, 2019
              Complaint marked as Resolved 
              No reply till yet..
              KFC India customer support has been notified about the posted complaint.
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              Still waiting for your reply...!!?
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                R
                Rangoli Mukherji
                from Delhi, Delhi
                Jul 12, 2019
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                Address: Delhi, Panchkula, Haryana, 134117

                Dear sir
                As it is my birthday today and my parents ordered a surprise meal for me so i wasn't aware of it but when i was cross checked by sector 20panchkula haryana's kfc i asked them whether it is prepaid or postpaid they intentionally said it was to be paid. Then i cancelled the order. Now they are saying that is not paid i have the receipt of it. Kindly initiate the refund of it. Kfc ' s team has spoilt my day. I hope you will understand my situation and do the needful asap.
                Thanking you
                Rangoli
                [protected]
                KFC India customer support has been notified about the posted complaint.
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                KFC Bestech mall in sector 66 .they have charge me twice 2weeks before .i talk with manager ram but still don’t get my money back.so plz refund my amount RS 497 or tell me where to complaint for higher authority
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                  A
                  Aniket Bose
                  from Mumbai, Maharashtra
                  Jul 8, 2019
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                  Address: Baner, Pune, Maharashtra, 440021

                  We placed an order (Order number 2276) around 9.50 pm ist time and made online payment of 754 inr. However the order was not delived. We did multiple followup and everytime we were i formed that it will take 10 to 15 min for order delivery. After waiting for 1 and half hour we again called and were informed the order will not be delivered.
                  Manager avinash shirsath (Contact number [protected]) from baner store is totally unprofessional and not at all accountable for the role. We are extremely unhappy with the service. We willnever place order in future and we will suggest other not to do the same by sharing our experience in social media.

                  Really not acceptable kfc.. Very poor service.

                  The worst part is when we call multipletime and enquire about the order status then they told after almost 2 hour with an excuse that driver had flat tyre hence could not deliver.

                  Regards,
                  Tushar bose
                  [protected]
                  KFC India customer support has been notified about the posted complaint.
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                    R
                    Ramya Mickey
                    from Hyderabad, Telangana
                    Jul 8, 2019
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                    Address: Hyderabad, Telangana, 500085

                    I have placed an order from kfc web portal on[protected]. I processed the payment through net banking. My amount got debited, but ordered was not placed. Also, i haven't received any confirmation regarding my refund. I was trying the past three days to connecting the payment gateway and kfc, i haven't received the proper response from them. "serving the consumers" is your motto means "you have to response the consumers" this is very insane. Please find the transaction code of my payments towards the order qsbi[protected]igagnlxiy6
                    KFC India customer support has been notified about the posted complaint.
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                    Hi, This is Vijayalakshmi I want to bring this to your kind notice that yesterday I went to KFC to have lunch I ordered zinger burger and some other things...when I am having Zinger burger I found a WORM in the burger...It was so disgusting for me so I request you to take care of things...

                    I am complaining about my refund - Comment #3484717 - Image #0
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                      T
                      Tps.jothi
                      from Nellore, Andhra Pradesh
                      Jul 7, 2019
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                      Address: 600042

                      I have ordered food in kfc india velachery chennai-600042 branch on 7-7-2019 at 9:16pm with order no:12620128. The order was successfully confirmed by kfc india and it was promised to deliver the food by 10:00pm. It was 11:00pm but the food was not delivered as mentioned.in this mean time i called the kfc velachery nearly 6 times. But still the order was not delivered even after 11:00pm.
                      KFC India customer support has been notified about the posted complaint.
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                      Hi team,

                      I'm unable find the shop in application under the city of warangal to order online I tried from both the options like delivery and take away.

                      Please look into this issue.

                      Thanks,
                      Your unsatisfied customer.
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                        K
                        Kmrkrishna
                        from Hazaribagh, Jharkhand
                        Jul 7, 2019
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                        Address: Sai apartment sector 71 noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

                        Delivery boy is not trained and expert... But he is very rude to the customer. I inform him about the delivery item but he didn't accept it and after confirm from store.. He doesn't meet the customer delivery item.. It seem that store person is also unexperience. Also delivery boy is very rude 👿to talk to customer. Lastly delivery boy talk, what ever u do just u do, i am unable to deliver the missing item.
                        +1 photos
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                          A
                          Amazonweb Seller
                          from Mumbai, Maharashtra
                          Jul 4, 2019
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                          Sir, i was redeemed my credit card point from payback online and got a e-gift card code no [protected] and pin for rs 250. But due to my office commitment i was unable to order on counter, because this type of voucher can be taken physicaly on counter only but this was not mentioned during redeem of my point. As a defence person now iam on leave trying to redeem this voucher then it's not happening.

                          In view of above, it is required revalidate the voucher code so that i can use e-card code. This is the fault of the kfc that while redeemtion of point a message should be published that this is for our counter only not for online use.

                          Regards
                          A saurabh
                          [protected]
                          KFC India customer support has been notified about the posted complaint.
                          View replies
                          The prices are all inclusive taxes. But in the gariahat branch they are taking gst on the given price tags. This is something wrong. This is a fraud thing that the branch is doing. I eat from other branches and the bill that i get is the price that is displayed. But in this specific branch they are adding tax on the final price

                          instant digital gift voucher expired - Comment #3477540 - Image #0
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                          I ordered from the app on free chicken Friday and paid from gpay and order didn't get placed
                          And no auto refund is initiated like zomato swiggy
                          Please refund the amount it means a lot to me

                          instant digital gift voucher expired - Comment #3480661 - Image #0
                          instant digital gift voucher expired - Comment #3480661 - Image #1
                          instant digital gift voucher expired - Comment #3480661 - Image #2
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                          I ordered from app and payment through gpay

                          instant digital gift voucher expired - Comment #3480927 - Image #0
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                            R
                            Rex Benedict
                            from Pune, Maharashtra
                            Jul 3, 2019
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                            Address: Vigneshwara apartments, Lane 4, behind d'mart, Baner., Pune, Maharashtra, 411045
                            Website: KFC.in

                            KFC sucks. Their online app is stupid and buggy. It happened to be twice. The amount was deducted but the order never got placed. They don't care about customer experience. Swiggy an Indian company is doing such a good job. Maybe they should shut their online platform and let swiggy take care. They suck. I'm going to file a complaint in court. 415 rupee was deducted. My email id is [protected]@gmail.com. I need a refund. Full refund. And their service sucks. If they don't respond I'm going to post in social media. I'm going to post in all the forums. Basically to tell the truth that they suck. They don't care about customers or they would have a place where I can complain about their the issue and get it resolved. Very pathetic. Order placed time was around 8:49 pm and the city is Pune. Location is Baner.
                            +1 photos
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                            KFC in St.Inez charges for paper carry bag. Are they suppose to do so?
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                              vicky shanmugam
                              from Chennai, Tamil Nadu
                              Jul 2, 2019
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                              Address: Chennai, Tamil Nadu

                              Yesterday i have placed an order through kfc app using gpay. The transaction was successful but the order failed.. I called kfc for order confirmation they r like, no order placed from ur side.. Order date and time 01/07/2019 at 8.42pm. The transaction amount 574.10₹. I have attached the translation details.. Kindly do the needfull n refund as soon as possible.
                              +1 photos
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                              I visited Kfc Netaji Subhash Chandra Bose International Airport at Kolkata, but the counter person does not regarding apply of discount coupon code...and refused to give discount on next order...my contact number is [protected]
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                                vicky shanmugam
                                from Chennai, Tamil Nadu
                                Jul 2, 2019
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                                Address: Chennai, Tamil Nadu

                                I have placed an order through kfc app using g pay. The transaction was successful but the order failed. I called kfc for the order conformation but they r like, no oder was placed from ur side. Order date and time 01/07/2019 at 8:42 pm. And the debited amount is 574.10 ₹ on 01/07/2019 at 8:42pm. I have attached the transaction details. Kindly do the needful as soon as possible.
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                                  Ankur777
                                  from Amritsar, Punjab
                                  Jul 1, 2019
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                                  Address: Kfc omaxe mall ludhiana, Ludhiana, Punjab, 141001

                                  Dear sir yesterday i had dinner at kfc ludhiana omaxe mall, with bill no. Bill no ti[protected]. Serve by gurmeet 600575. Food quality was very bad, lemon drink is lyk plain soda, french fry cold, rice bowl salty all my evening spoiled, attendant not want to hear anything. Kindly take appropriate action and refund the amount, thanks regards ankur [protected]
                                  KFC India customer support has been notified about the posted complaint.
                                  Jul 08, 2019
                                  Updated by Ankur777                                   Plz revert
                                  Jul 10, 2019
                                  Updated by Ankur777                                   How much u will take
                                  Jul 12, 2019
                                  Updated by Ankur777                                   How many days you required
                                  Jul 15, 2019
                                  Updated by Ankur777                                   This kind of customer support really pathatic
                                  Jul 17, 2019
                                  Updated by Ankur777                                   Helooo will u give reply or I will go to consumer court
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                                    Ankitjobanputra
                                    from Mumbai, Maharashtra
                                    Jul 1, 2019
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                                    Address: New Delhi, Delhi

                                    I ordered from kfc application while i was in new delhi karol baug. My order was of inr 633. I paid with my debut card, the money got deducted n it redirected to application where the order was not placed. It was not showing anywhere, and money has not been refunded yet.
                                    Please resolve this issue, if this doesn't get solved in 24 hours i'm ready with my complaint against kfc in consumer forum.
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                                      Ashutosh8880
                                      from Mumbai, Maharashtra
                                      Jun 30, 2019
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                                      Address: Mumbai City, Maharashtra, 410210

                                      Hi please note i placed an online order and got a dispatch confirmation at 11:26 am on 30th june 2019, even after one and half hour i didn’t receive my food. I contacted your local store “sn g 12 to 14, 21 to 24, gf, glomax mall, railway station road, kharghar, sec 2, navi mumbai, maharashtra, 410210” from where the items were to be delivered, they didn’t bother to inform me about the delay. They spoke in a very rude and unethical manner and weren’t even bothered about the delay, i would like to have my refund asap
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