KFC India Complaints & Reviews

Address: Kharadi, Pune, Pune, Maharashtra

Hi KFC,

I ordered from pune online order, I live in kharadi, amount was deducted but order was not confirmed, I again ordered and again the payment was deducted and order was not confirmed. Please look into this issue.
Order was done on 10Feb.
Order total: 533+533
Whole transaction was done on 10Feb, I waited for 2 weeks for refund but there was no sign of any action that is why I am putting this complaint.

Apr 19, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

Feb 28, 2020

Updated by aprvh4 What is the mail id, it is showing as [protected]@yum.com.
Please look into this.

Verified Support

Feb 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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R

ramanpal

Mar 5, 2020

I had made an online order on the KFC app and paid via google pay. Money got debited from my bank account but the order did not get confirmed. Then I had to pay cash for the order. Order no. 17449435, amount: 844.00. Google pay UPI transaction id :[[protected]]. Date: 29 Feb 2020. Request to please refund the amount asap.
if you guys cant able to refund me back at lest let me know so that I forgot and think i donate that amount to a fraud company. coz every time I call their consumer helpline no one able talk just playing passing to a ball game. my number is [protected] and my mail id is raman.[protected]@gmail.com.

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Address: B Block, Southend floor, sector 49, gurgaon, 122018

Website: KFC

Dear kfc team
I have ordered food on 22 jan 2020 twice at 9:17 pm and 9:42pm and paid through payment rs 611.49/- two times but i got no food against my order and payment.

I have called customer care number of times and also spoke to assitant manager mr. Maink from kfc sohna road and sent numerous mails but after lot of follow ups got rs 611.49 on 3 feb 2020 against non delivery of food order placed on 22 jan 2020 at 9:42 pm.

Still not received remaining amount of rs 611.49/- against non delivery of food order on 22 jan 2020 at 9:17 pm.. Plz look into the matter and pay me back my remaining amount of rs 611.49/-.

I am your regular customer and i have kind request to kfc team to refund my money rs 611.49/-.

Looking forward for positive response.

-deepti verma
[protected]
[protected]@gmail.com

KFC India customer support has been notified about the posted complaint.

Feb 24, 2020

Updated by [email protected] Please remove my contact number or make it protected.

Mar 01, 2020

Updated by [email protected] Okay thank u...but not received refund till date.

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My order was not delivered but money was deducted from my account. I have already sent two emails to the company about this but they still haven't responded to me. Now it's been over a week and they still haven't returned the money. I had placed the order on 9th february 2020 and had called customer care where they gave me am email address to whom i had sent my complaint but they have not even seen the complaint. I then wrote another email. But they still haven't responded to my email.

KFC India customer support has been notified about the posted complaint.

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Mohit0506

Feb 24, 2020

I ordered my food through the kfc app and paid through phone pe upi . The amount was deducted from my account but the order was not placed. Please refund the amount to my account. While i was trying to put a complaint on your official site the there was not an option to put a complain.

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Mohit0506's reply, Feb 24, 2020

It has been 20 hours still the kfc india has not replied or taken action against the complain of my order billing for 331.50. Please take necessary action to initiate the refund amount to my account

KFC India Customer Care's response, Feb 26, 2020

Verified Support

Hi Mohit, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: 560066

This is regarding a transaction happened when i was ordering thru kfc website on 12th feb and not confirmed

Had paid the bill amount of ₹592.99 thru my credit card. Money was deducted however haven't received any order confirmation mail or message from kfc.
Later i called kfc customer care who told me due to some technical error it was happened and my money would come back within 24 hrs. I waited for 24 hours but haven't received my money, then again i called their customer care and then they suggested me to a drop a mail to "kfcindia. [protected]@yum.com. Its been more than 5 days and haven't received any reply from them.

Transaction id was 543802
Amount: 592.99/-
Date & time: 12 feb & 9:29 pm

KFC India customer support has been notified about the posted complaint.

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Shardul Desai

Feb 20, 2020

While ordering through the Kfc app online my money was debited but order was not placed, also there is no option on the app to get a refund in such case, had to order it again and pay via Cash on Delivery

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Sukh007

Feb 25, 2020

I have ordered combo of burgers for 251 rupees on 12th feb 2020 but the transaction failed yet the account was debited and I didn't receive any money back.

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KFC India Customer Care's response, Feb 27, 2020

Verified Support

Hi, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Hi.. I tried ordering wednesday bucket through kfc app on 12 feb 2020 two times.. First using credit card then debit card... Both times after entering otp it was showing we apologize for the inconveniences please go to home page. Total of 1064 rupees was deducted. I contacted bank customer care they are saying cash was sent. Kfc customer care asked me to contact the shop. When i contacted them their reply was sthat they haven't received the cash.

Mar 20, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

KFC India Customer Care's response Hi Miraj, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Gouravkar

Feb 24, 2020

I have ordered 2 veg zinger burger through kfc app and my money got deducted and no order was showing.

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KFC India Customer Care's response, Feb 26, 2020

Verified Support

Hi Gaurav, this should not have happened. Please share your concern on [email protected] and we will look into it at the earliest.

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Address: Villa no-1, Confident Capella, Kakkanad, kochi, Ernakulam, Kerala, 682039

Website: online.kfc.co.in

I placed an order in kfc app. I paid the money through card but I never received my order or never received any call from. When I tried calling the restaurant, call is not going through. There is no proper information about tracking or contact details in the website or in the app. I have placed order before and received the order and which is why I placed order this time but waited for more than an hour and never received. I never received acknowledgment too so far but they charged money from bank. Couldn’t contact them through any medium. So disappointed and irritated.

Mar 24, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Feb 17, 2020

Updated by Mohana Charles My order number is 17082221

Verified Support

Feb 18, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: Saki naka Andheri east, Mumbai City, Maharashtra, 400059

I am rohit patel. I was trying to order using kfc app the transaction was successful but order was not confirmed it happened 3 times and amount was deducted for all 3 and it's been 5 days i have mailed regarding this on kfcindia. [protected]@sapphirefoods.in but didn't got any reply.

Details:-
Name - rohit patel
Contact no. - [protected]
Registered mail id - [protected]@gmail.com
Amount deducted -
1) 281.5 paid using credit card
2) 281.5 paid using net banking
3) 281.5 paid using wallet payzap using credit card

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

KFC India Customer Care's response Hi Rohit, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

Mar 31, 2020

Updated by RohitPatel412 I have shared the details on your mail [protected]@yum.com, kindly process my refund as soon as possible it's been 1.5 Month.

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Address: Mamcy Mall Thangheiband Lourung Leikai, Imphal, Manipur 795001, Imphal East, Manipur, 795001

While i was trying to order a snacks from official kfc android app for amount of ₹181.49 after applying coupon, the payment didn't goes well after inserting otp for payment. Money got deducted from my sbi account but order was unsuccessful. My nearest kfc is located at (Mamcy mall thangheiband lourung leikai, imphal, manipur 795001) happened on 13 feb 2020.
By debit card
Transaction id is (By debit card sbipg rt[protected]kfc mumbai)

May 5, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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Pinka_94

Feb 17, 2020

Feb 14, 2020 - ordered throught kfc app, proceeded to payment page, made an online payment, money got deducted but order was not registered in the app. Says no previous/ recent orders. Order amount - Rs.881.49, time- 9:24PM. Please do the needful and return my amount asap.

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KFC India Customer Care's response, Feb 18, 2020

Verified Support

Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 18,haritha mansion, 641004

Website: online.kfc.co.in

On 9 feb 2020 at around 6pm, i ordered rice bowl and large popcorn for rs 457.50.After completing the payment, the order is yet to be registered.Till now, no order has been registered.I want my money back.This is so frustrating form from customer, they really need to improve their app and service.its horrible.If anyone can help me, i would be very grateful .

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Feb 09, 2020

Updated by lalnunzira nothings has been done yet

Verified Support

Feb 11, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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D

Durai U

Feb 14, 2020

I am paid .. 820/- case on online delivery but amount is dept KFC account but my order is canceled amount not refund so itâ€™s my problem please refund my amount

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Address: 600097

I've ordered through the kfc app on 04/02/2020 ..using by debit card.. Money got deducted but the order has been cancelled..they said refund has been initiated.But it's been a week since i didn't receive my money. It is really pathetic that you've deducted money without giving any service.They are taking too long to refund. I'm literally disappointed by the act of kfc. I want them to take the necessary actions quickly. Make the refund asap.

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Address: Burdi, nagpur, Nagpur, Maharashtra, 440010

Please provide me as much information as possible because my order is not confirmed but payment gets deducted from my account.
I've ordered my meal from kfc app and i also complete my payment. For payment i choose upi payment and after entering my upi id i follow the payment steps. Then i got a message about the money debited from my account but there is nothing about my order's conformation.
I've called kfc and they asked my number and told me that there's no order.
They told me to send a screenshot of payment to you. Please help me out!!

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

KFC India Customer Care's response Hi Abby, we regret the inconvenience caused. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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DRUVA Hegde

Feb 25, 2022

I order kfc today and didn't receive any order confirmation .

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Address: D-92 sector 2 noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
On jan 29 i try ordered kfc from certified kfc app, delivery location shows (Ashok nagar metro station), sum of order is 1783.97 deducted from by hsbc credit card but order not placed, transaction # 74332740030002935650320 which is settled by yum restaurant india but till yet money not refunded by kfc, even i make complaint ashok nagar metro kfc and they are not providing tat, i hereby request to kfc please do needful and asap.

Thanks
Santosh rawat
Ph#[protected]

Mar 13, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

KFC India Customer Care's response Hi Santos, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Priyesh Dhage

Feb 14, 2020

I am place order at Baner Pune store in Maharashtra, India.

Delivery boy not giving me order quantity full, of my online order and payment,

Even reply in 2 minute about this, he say I am delivery another order, you have to wail 30 minutes

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Address: 411027

I have ordered kfc order of 385 rs through kfc app, done transaction via amazon pay. Money got deducted but order was still in cart.
I haven't received order or refund money.
Please help to get my deducted money.

I paid money to: yumrestaurantindia. [protected]@hdfcbank

Bank reference id :[protected]

Please let me know if any other details you require further

Thanks,
Kapil

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 7, 2020

Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance

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Address: Nellore, Andhra Pradesh, 524003

I have ordered from kfc portal on 6-feb-2020 using google pay.
Money got deducted, but order not created. Please return the money back. This is kind of stealing money without providing service. Please find the transaction details. Please correct your application also to make sure money deduct only if the order is created and to return money back in case of any issue in order creation

Otherwise kfc can make lot of money with failed transaction. Atleast application should have minimum gurantee to return money for failed transaction. Otherwise should have proper complaining system

KFC India customer support has been notified about the posted complaint.

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Address: Nellore, Andhra Pradesh, 524003

I ordered kfc on 6/02 via kfc india app, i paid through google pay as i've always done, after i authorise the payment, my money got deducted and i went back to the app but the order did not go through. The order status showed payment not done yet. Transaction id[protected]
Since i had to have dinner i ordered again through swiggy (India) and this time it went smoothly.. There is no way i could find to ask for a refund. Please help resolve the issue at the earliest as this is just unacceptable.

Mar 9, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: Chennai, Tamil Nadu, 600014

I went to express avenue kfc branch in chennai. The girl at the bill counter, laughed at us unnecessarily. She is not answering properly and everytime laughing or talking with other workers, its so annoying. I experienced the same at lulu mall kfc branch in kerala. Why your workers are doing like this. Feeling like they are discriminating by the appearance of the customers...

Mar 12, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi Dheepa. this should not have happened. at KFC, we make sure that our staff offers the best customer experience. Please share your feedback on http://feedback.kfc.co.in/ and we will look into IT.

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Address: Khordha, Odisha, 751007

I have ordered from the KFC app and made a purchase of 362.50 Rupees from UPI. After the payment was successful, it wasnt reflected in the app and my order was nowhere but the money was deducted. This was the worst experience. I want a refund ASAP!Hereby am attaching the payment screenshot. I have tried reaching out your customer service but it all went in vain. I want my refund as soon as possible! Look into it as soon as possible! Horrible experience with this ### app

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 186, Phase II, Qualcomm E building, VK tech park,EPIP, Whitefield, Bangalore, Karnataka, 560066

This is sunil pulibandla. I ordered from kfc on 04.02.2020 which is on tuesday and paid 533rs in google pay. And the order is not confirmed after payment. I want refund of my amount. I'm providing the payment reference number of google pay in the attachments. You can contact me to my phone number [protected] and email [protected]@gmail.com. Please resolve the issue as soon as possible.

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2020

KFC India Customer Care's response Hi Sunil, this should not have happened. Please share your concern on http://feedback.kfc.co.in/and we will look into it.

Feb 07, 2020

Updated by Sunil Pulibandla Yeah sure

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Sunil Pulibandla

Feb 7, 2020

Yeah sure

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Address: Parnil Complex, R.G. Baruah Road, Kamrup Metropolitan, Assam, 781024

Very pathetic service. I had ordered from KFC, Devyani International Ltd. two burgers and two popcorn for takeaway, but have received only one popcorn. Very pissed with the service, they should learn to cross check orders before packing and giving away. I was a regular customer but now I am fed up of their awful service. Hopefully you can at least TRY to improve your service. Or at least please refund the money you cheat people by not delivering the ordered quantity.

Mar 7, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

KFC India Customer Care's response Hi Shivangi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Kurian277

Feb 7, 2020

Order placed through KFC app.. amount paid through google pay.. but amount deducted... No order placed

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KFC India Customer Care's response, Mar 30, 2020

Verified Support

Hi Kurian, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: 380006

Hi actually I ordered kfc through kfc app on 2nd feb 2020, i have paid through phonepay upi, i have seen the message about amount debited from account, but as i was redirected to kfc page order is not confirmed

And i again ordered through paytm,
Please look into the issue as soon as possible and
Kindly refund the money soon. I m attaching screenshot of txn page

Mar 8, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

KFC India Complaints & Reviews

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KFC India reviews & complaints page 86

I ordered online, amount was deducted but order was not confirmed.

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refund required from kfc for non delivery of food ordered

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money was deducted but order not placed

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transaction complete however order not confirmed

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cash deducted two times (credit card and debit card) order not placed

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food not delivered

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transaction was successful and amount deducted but order not confirmed and didn't get refund

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money deducted from my sbi account but order was unsuccessful

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order not registered after payment

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I'm complaining about refund

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I am complaining about my order which didn't get confirmed

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decline payment not refunded

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money got deducted but order not confirmed

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refund my money

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refund of my money

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annoying workers in kfc

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money deducted but order not placed and worst food

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order not confirmed after payment

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issue with the order

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I have paid 415 through kfc app by upi but order not confirmed

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