KFC India — Bad quality of food stuff,Soft drinks and rude customer service

Address:

Lucknow, Uttar Pradesh

Hello Mr. Muktesh Pant (CEO KFC) & KFC People, I wonder how this company is still operating in India. The most unethical and RUDE company is into service industry and humiliating and cheating upon its customers every day. Now let me walk you through to the series of events which clearly depicts that KFC is cheating upon its customers and it runs from top to the entry level of company’s hierarchy. 1. I along with my family visited KFC outlet which is at Phoenix Mall’s food court, Lucknow.I ordered one OMG burger and one soft drink (MIRINDA Orange flavor) for my son. My son kind of liked the burger but after his first sip he started complaining about the ill taste of MIRINDA. 2. I placed my second order (Inv # [protected]) with chicken popcorn rice bowl and one OMG burger, during my order what I saw came as shock to me and it checked me to order any soft drinks. My burger was served in the most absurd and unreasonable fashion. It has always been an issue with this outlet of yours in terms of service and unavailability of the items shown on the menu, they never serve crushers always give a lame excuse of SIR KHATAM HO GAYA HAI (SIR IT IS FINISHED).Is it KFC or some roadside food joint? Is not the manager aware of the inventory of the store? Why this incompetent staff is still working with your company? Now comes the reason why I did not order for the soft drink there was a filthy soft drink dispensing machine (Off course PEPSI) was at display but to the irony of the customers that freaking machine was dispensing everything but softdrink, then also to add the cherry on the top of the cake PEPSI was being served to the customers which was tasteless and was being served in THE MOST UNHYGENIC way, For you reference lots of pictures are attached with this letter/Complaint. 3. When I asked why your store never serves crushers they did not have any legit reason to justify so I was forced to write a complaint and I clearly stated waiting for your phone call, it has been more than 48 hours but still no phone call from your end. Shamelessly all your staff members along with VIKAS (who claimed he is the store manager) were giggling and smiling like anything but a responsible KFC team member. 4. Now let me walk you through what was happening at soft drink machine, as a fact of matter your machine was non functional and your staff was shamelessly cheating upon customers, one staff member was filling in the soft drink glasses from a bottle as adding ice with his bare hands, DO NOT YOU THINK it should not happen it should have been told to customers before they place order for soft drinks. When I was furious over this and complaining over this issue VIKAS (SELF ACCAIMED store manager) was reaction was more than enough to leave me stumped he quoted” SIR it is what it is”. (Sir jo hai apke samne hai).When I told him if I have someone inspect the cleanliness of your outlet you all shall be scoring negative then he gave the same response and was very much in a dual verbally to prove him right. NOW- I am sending you this letter/complaint to have a justification for this ILL DEED of yours which is clearly a case of cheating and serving unhygienic food. I am sending this copy to the KFC head quarters, Pepsi India also so that they also feel the heat of the issue. If required I will feel great to seek help of consumer court for this issue however your response is welcome first. Your company spends tons of money on commercials but do nothing about customer satisfaction and staff training. I almost forgot your website of KFC India is kind of playing tricks on customers too when you punch FEED US BACK tab and fill the form to download you with all the experiences. Form given there on the page does not take (it blocks the keyboard to write anything there) DATE OF VISIT field which leaves a customer with everything but filing a complaint. SCREEN SHOT ATTACHED. It does not let you select the store too so all done from your company to trick its customers I look forward to hearing from someone responsible enough to justify all this for the betterment of KFC’s customers Thank You Anuraag Mehrotra Lucknow [protected]