KFC India — Deficiency in service on part of KFC

Address:

Gautam Buddh Nagar, Uttar Pradesh

It is with great regret that I am writing this mail to you as I want to bring to your kind notice the deficiency of services on the part of your company. The facts behind my grievances are as follows: That I have been a loyal customer of your fast food products since 6 years and I have frequently visited your outlets in Delhi NCR throughout. That on the eve of New Year as usual I visited your outlet in Lajpat Nagar and got E-coupon codes through text message wherebyI was entitled to different discounts/benefits. That some of the said coupons were used by me in your different outlets in delhi and I was always given the benefit of the e-coupons. That the validity of the said coupons was from January 2, 2015 to June 30, 2015. That I had already utilised 4 e-coupons by virtue of which i Got 50% discount on fiery grilled bucket and also the coupon of buy one zinger and get one free. Further, there were 6 coupons which were never used by me. That on 22 March, 2015 I alongwith my fiancé had gone to Great India Place, Noida and I promised to take her for adventure sport as she met me after a very long time and she enjoys adventure sport. That before going for the adventure sport she told me she was hungry and wanted to eat something. Since, I had KFC e-coupons I took her to KFC devyani International Ltd. Outlet located at Shop No.37, The Great India Place. Sector -38-A, Noida as I was pretty sure that I was entitled to the discounts and that it will be cost effective to eat there as I had to save money for the adventure sport. That to my utter shock the outlet manager told the executive on the counter that they dont accept coupons. When I insisted, he told me to write the coupon code on a piece of paper and that he will check it. I gave him two codes. He came back within a minute and said these coupon codes are not valid. I showed him the message and i was shocked to hear this. Then he asked me for more coupons. I gave him two more e-coupons. Again he came back and said they have been used. That I told him to check it on the billing machine where they place the Order as i have always seen that after taking the order the ecoupon is applied to the amount and then only the discount is given. That he refused to check it in front of me and on that machine and gave a bizarre explanation that they use it online and check the coupons. I was left with no option, he humiliated me and I told him to give me in writing as I knew he was lying, so he refused to give in writing. He even misbehaved with me. That I recorded a video of him saying all this and also recorded the e-coupons which he said are invalid. That the same coupons are valid and can be used at any Outlet. That because of his misconduct and deficient service I was left with no option but to pay the whole amount and I was not given the discount/benefit which was my right. As i paid the whole amount, I could not take my Fiance for Adventure sport as I had a limited budget which got exceeded due to your deficient services. That a copy of three bills amounting to a total of Rs. 819 is being annexed with this email. That the coupon codes were KFCD28YD; KFCd23H7AZ; KFCD1F8TFY and KFCD7AJ868. Please note that I am even ready to give an affidavit to that effect that these coupons have never been used by me. In view of the aforesaid I request you to kindly reimburse the total amount of Rs. 820 paid by me which is also reflecting in the Invoices attached with this email and/or give me Free Vouchers/Coupons worth Rs. One Thousand which can be redeemed at any KFC Outlet in Delhi/NCR.