KFC India — Delayed Service Is not acceptable

ORDER# K318W97398
Date of incident: 10th March 2023
I have placed the order at 7.55 PM and the order isnt delivered until 22:00 which is very rediculous. The team has been bluffing since 8.45 PM saying that I would receive the delivery in next 5 mins. But when I have called the rider at 22:00, he then informs that he is at Restaurant to pick my order at 22:00 when order was placed at 7:55 PM.
I wonder that KFC team doesnt know the meaning of ASAP when the order is placed to delivery ASAP.
Finally the order was delivered at 22:09

I would request for refund and wants team to ensure that this isnt repeated again to any of the customers.

It would have been nicer to inform customer in case if delivery is getting delayed.