KFC India — did not receive the items I ordered

Address:Hyderabad, Andhra Pradesh, 500049

I ordered 1 loaded popcorn and other items and it is takeaway order. Attaching the bill for the same. I didnot check the parcel before leaving trusting the kfc staff. But when i came home i realized loaded popcorn is missing. This is not at all a acceptable service. Worst experience.

Is it theft, poor service or wokers with dont care attitude
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I have called much time to customer care department but they say we can't see we have received your Order but they can see my transaction details but they can't return because they don't have the authority to do such thing and made an online payment using UPI and amount credited to KFC account.transaction id[protected]

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