I ordered food for Rs. 961/- with KFC Cochin Aluva- Pulinchoode, Kochi, Kerala 682016 on 12th Feb 2023 through KFC Mobile App having the order ID: K269W65435. The order was placed at 6: 54pm and scheduled for delivery at 7:39 PM.
At 7: 40PM, the app showed my order as completed without actually delivering the food. I called up KFC customer care where i was told that a complaint has been raised and that i will get a call back from the outlet in 5- 10 mins.
Upon receiving no call from the outlet i called up customer care wherein complaint number K[protected] was raised. I was asked to contact the outlet directly to resolve the issue.
Upon contacting the outlet, i was told that the delivery boy from shadow fax (who is the partner for delivery) had misplaced the order and they will proceed to raise a refund request.
This request for a refund was not placed by the KFC Aluva outlet for 2 whole days citing power issues. It's only after multiple follow-ups through WhatsApp and calls they sent me a photo of a draft email raising a return request. I am yet to receive any official confirmation for my refund request, neither has the money been refunded to my bank account.
Please Refund and resolve
Best Regards,
Azeera Azeez Was this information helpful? | 
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