KFC India — Food undelivered

Address:

Gurgaon, Haryana, 122002

I ordered from kfc on 7 the apr 2016 at 22:11.i was waiting for the order but it didnt come till 23:30. then i got a call from the delivery boy at around 11.30 that he has reached nearby. i waited for him for 10-15 mins more.after getting frustrated coz it was around 11.45 i cancelled the order.
i dont know how a brand name like kfc can do such type of things. iam totally fed up of their delivery system.
i need an answer from their side regarding this issue else i will take some necessary action