KFC India — I order through kfc app and order was cancelled but money not refunded to me after 14 days.

Address:

No S/1, The Walk Hiranandani Estate Road Thane - 400607

On 1 September around 12 am in the night through the KFC official app and paid ₹576.99 online through paytm upi .Due to their policies the order will be delivering the next day around 10am due to that i cancelled the order and next days I called at kfc customer care they said i will be refunded with the money in 7 working days after 7-8 days i called them again now they are saying the refund status is still in processing.

Till now i didn’t received my money
Note- I checked the kfc app but there also anything about my order not showing.

Mail id [protected]@gmail.com