KFC India — kfc order failure

Address:

Tisgaon, Thane, Maharashtra, 421306

Today on 10th march 2020 at 12:37pm we placed an online order with kfc of rs.1077 and the payment was accepted online. We immediately received order confirmation sms and assurance of 45 min delivery. But when we didn't receive the delivery for 1 and half hour we called customer service who were not willing to accept their fault. My family was waiting for their lunch through kfc but it failed to deliver and inform. We had hard time repeating our complaint to every representative coming over the phone. Finally even the manager didn't agree to raise a complaint and share an sr number. He only assured of refund i. 7 working days but no delivery of order due to their failure.
After realising this order has failed i had to order food from some other food chain to feed my hungry kids.

Need. Strict disciplinary action against this food chain

Regards
Xavier