KFC India — Money deducted and order not given

I tried to order on the kfc app on. Jan 7th.i was near the CP restaurant in delhi. I made a 208rs payment and the order was never confirmed and the person at the customer support said the Money will be refunded, still no refund.KFC Twitter handle said that i will get a call back, that too no.
The same thing happened in 2019 but then also I lost 445 rupees. A consumer court case is waiting for KFC.