KFC India — Money deducted and sent to KFC Spot 18 Pimpri Chinchwad successfully but order not placed

Address:

Spot 18 Building, Sunshine Villas Rahatni Rd, Shivar Chowk, Pimpri Chinchwad, Pune, Maharashtra 411027

I was trying to place an order, to pick. While completing the order I made a payment from GPay. My amount was deducted, but no order was placed. I called to customer care immediately. They gave me this mail address and asked me mail the details "KFC.[protected]@sapphirefoods.in" . I emailed them the same day with all the details. This happened on 27 of Feb 2022. Till date and time their is no response on my mail. I tried calling customer care multiple time, every time I get a different answer. I even tired to call store manager on 2nd March 2022, he said as he is busy right now he will give me a call in couple of hours, but no call received. There is no proper response from KFC team. As a Customer I am so frustrated. I would kindly request to get money refunded to my account 1191/- Rs.
Thank you