KFC India — Money deducted but order was not placed

I live in delhi and used the KFC app to order some food, I used google pay app. The money got deducted but the order was never placed. The same happened the second time I ordered. Called customer service and they said the money will be refunded in a few days. It still hasn't gotten refunded.

First incident-January 1, 2022 at 8:18pm
UPI transaction ID-CICAgOCR1O6SEA

second incident- January 20, 2022 at 6:27pm
UPI Transaction ID[protected]

Please tell me how to get my money back.