[Resolved]  KFC India — my amount not refunded back

Address:

Gurgaon, Haryana, 122001

I had placed order through kfc app on 7th september'19 in sector 17c gurgaon. I had ordered big 8 and smoky grill was not available at the outlet and so my order was cancelled by the kfc shift manager manish. Since last 3 days i have calling the kfc customer care no and speaking to the same manager but nothing has not been done till now. I had paid an amount of rs 481 through my debit card and the refund has not yet started. I don't think that it takes so much of time to initiate a refund. It's very inconvenient to us as customers. That day the manager told that he will start the refund process that very day but even after 9 days it has not been started. Why is the restaurant so bad in giving the amount back. It's my hard earned money. Why do they want to keep it? I have ordered so many times from kfc but after this behavior i don't think i will order again in my life from kfc. Why are you lessening your consumers. Please refund my amount of rs 481 back