KFC India — Order not placed but money deducted from my account

Address:

Agartala

Hello,

I placed and order from kfc online and I paid with Paytm upi but the order was not placed. The money was deducted from my account. Kindly see the screen shots. I called customer care and it was not easy to get in touch with them. One of them after listening to my complaint kept my call on hold for 10 mins and disconnected. The other guy said he raised the comlaint and wait for 12 to 15 days. Seriously being an MNC why is tour service so bad. After paying there was no confirmation or anything the website just lost connection and it is not from my side as I have 150 Mbps connection.

Kindly see this through. Feels like I am being cheated.