| Address: | 25-29/28/2B,Mayuri Nagar, Beeramguda, sangareddy district Telangana, 502032 |
I've ordered a food from KFC app from the mobile number [protected] on the date 11th April 2023 at 9:35 PM with order number K578W09073 for which I've paid the money from google pay with UPI payment id[protected] of rupees 771.01. I've received a message that my order will be delivered on 11th April 2023 at 10:20 PM. We've waited till 11:00 PM on the same day, but we didn't received our order. Instead of that we've received a message at 10:57 PM on the same day saying that our order has been delivered which we didn't received. I have the evidence for this which is a CCTV footage recorded on 11th April 2023 from 10:00 PM to 12:00 PM. When I enquired about this issue, I've found that the order is placed from KFC RC Puram Branch, Hyderabad. Then I went to that branch and enquired about my issue. After checking, the management said that they didn't received any order from us on 11th April 2023 which is very mysterious. Without any order registration, how can I get the message about my order placement, OTP for verification of my order and order delivery. How can my money be deducted from my account without order registration ? This is a very serious issue which led me to starve for the whole night. I'll go to next level if this issue is not resolved
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