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[Resolved]  KFC India — Ordered food, Paid money but food not delivered

I have ordered food at 7pm and I am supposed to receive food by 7:45 but I have not received till now at 9:17 pm. I’ve called to their customer care no [protected] and raised a ticket by 8:10 pm and they said I will get reply within 10 mins but no call message or email then I’ve called several times but all the calls are not responded and then I called to [protected] and at 9:05 they said order got cancelled they are refunding my money that I will receive it within 7 working days.. and they said I will get a call back within 5 to 10 mins but I didn’t receive any call till now... Me, my husband and our child waiting for food till now and no other options in this situation to go out and we starve today even before paid money to this kfc thiefs and we need to wait for another 7 working days to get the money back from this thiefs
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May 10, 2021
Complaint marked as Resolved 
KFC Manager called me later night and he apologized for their mistake, he accepted to refund the money and the delivery man reached us next day and he refunded the money back and he delivered the food we ordered the previous day for free.
May 10, 2021

Complaint Status

KFC India customer support has been notified about the posted complaint.
Verified Support
May 10, 2021
KFC India Customer Care's response
Hello,

Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India
Verified Support
May 11, 2021
KFC India Customer Care's response
Hey, we understand that your concern has been addressed. You may feel free to connect with us in case you require any other assistance. KFC you soon!
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KFC Manager called me later night and he apologized for their mistake, he accepted to refund the money and the delivery man reached us next day and he refunded the money back and he delivered the food we ordered the previous day for free.

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    KFC India
    Customer Care Service
    Customer satisfaction rating
    15%
    Complaints
    1531
    Pending
    141
    Resolved
    178
    KFC India Phone
    +91 12 4402 5100
    KFC India Address
    12th Floor, Tower-D, Global Business Park, Gurgaon, Haryana, India - 122002
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