KFC India — Payment deducted when ordered with kfc app and worst customer service ever had

Address:

near GKNM hospital, coimbatore

Hi on 10/oct/2021 I have made an order with my KFC app and first time when i ordered the money has been debited to payment merchant called indiaideas but my order has not been placed i visited to KFC outlet in brookefeilds coimbatore (to which i place an order) and asked about the issue he said that will not be a problem and money will be refunded if order is not placed and asked to try ordering again so i tried to reorder again but this time also money have been debited but the order had not been placed he said no problem money will be refunded so i again ordered with kfc outlet itself and as he said i waited for 48 hours again he said one week and after that one month ran again i called he said to raise a complaint with Gpay and provide query number and i provided after that also one month passed he never called regarding the update or whatso ever i should call him inbetween all my works to know where my money went at atlast after months he said money has not been credited to our account and the merchant indiaideas is not ours at all first i could never wrap my head around where my money went afterall i ordered in KFC official app i got so much irritates he made 2 month to say this after i presented all the transaction details too i found many people have same issue with this same payment merchant but a main KFC outlet manager and kfc payments department doesnt know the issue at all what a drama do you people think customers are fools and also he said he will call in a day and it have been one week ever since not a single message, As with my experience i stopped atlest 10 of my friends from visiting KFC and i will do so in future money is not the issue here but how KFC side tries to divert the issues on customer side is, could i have rights to file a complaint like cheating with police with this