KFC India — Payment was successfully done but order was not placed

Address:

hyderabad

Hello,
I had placed an order via the KFC web portal on 6 July 2022 and paid an amount of 566.98 via Paytm. However, after the amount was deducted from my account, no order was placed. Same day i spoke with KFC customer care executive they said amount will refund in 3-5 days and they provided ticket id:[protected]. But till today i didn't received refund amount.

Please find the attachment for reference.