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[Resolved]  KFC India — Placed an order online never got the order not the money

I placed an order using the KFC app. I made a UPI payment of rupees 1063.99 rupees. My account got debited but my order never got placed and I never received or heard anything back from them. This happened at 1:56 pm on 21 October 2021.

here are the details of the transaction.
Collect ID: HDFC1948C6905D4C5497B58666EB177F16
Transaction ID: T2110211357104723458173
Paid to: yumrestaurantindia.[protected]@hdfcbank
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Oct 23, 2021
Complaint marked as Resolved 
Got a mail from KFC asking for my contact information and the name of the nearest KFC near me. after getting a call from that KFC. they inquired about my issue then asked me to send the transaction ID-related screenshot. got my refund after 2 days.
KFC India customer support has been notified about the posted complaint.
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This is how KFC India works very sad franchise even the response from customer service is so arrogant as if they are doing a favor
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