KFC India — Reckless staff

Address:

asilmetta, visakhapatnam, andhra pradesh

Yesterday[protected], I had a bitter experience in your kfc restaurant in asilmetta branch, opp RTC complex road, Visakhapatnam, Andhra Pradesh.
Order number: 1378
I entered into that restaurant at 6:45 pm with my 2 kids. I made them sit in the upstairs and came to down stairs to order for one large chicken pop corn and one large French fries. The person who took my order is such a reckless fellow that he didn’t asked me whether it is take -away or dine -in. I also don’t know the process as this is the first time I got into kfc. ( I usually order it in swiggy). After 15 minutes, I took my stuff in the counter in a cover. I went upstairs and to my surprise, all the people who were dining have some trays and eating in it. When I asked the cleaning person regarding this, he carelessly replied that its my fault that I have to say dine-in in the counter. ( actually, it is your kfc people who have to ask the customer whether they opt for dine-in or take – away). Then I asked him to call the manager. He rejected to bring a tray for me and also didn’t called the manager.
So, I cut the paper cover and made it into a sheet, poured the stuff on to it and made my children eat like that. Attached are the photo and video.
Then, I told him that I will complain it to higher authorities through mail and I don’t like shouting like mass people. Then, he told to some lady employee and she brought that tray. But, I deliberately didn’t used that tray through out my stay in that restaurant.
I felt humiliated, which I think no other customer who enters your kfc restaurant should face.
You can check the series of events in the cc camera.
Please don’t consider each and every customer as repeated customers and they know every minute details. New customers like me will also visit sometimes.
Please train your staff in every minute detail as this matters more. Simple communication skills will do.
I don’t need your apologies ( as u corporate people usually utter “ sorry for the inconvenience”, etc etc dialogues). But I wish you will take necessary action on the staff who are responsible for this incident, so that remaining staff will never repeat such type of mistakes.