[Resolved] KFC India — Refund fraud

[Resolved] KFC India — Refund fraud

L LenHaokip Jun 15, 2021 Jun 24, 2021 This thread was updated on Jun 24, 2021

On May 15, I initiated an order with the Kalkaji, Delhi, branch of KFC. While the money (Rs553) was deducted, the order was not placed. When I spoke to the customer guys, I was told the refund will take a 2-5 days. Since then, I've spoken to about 5 customer executives who assured me of prompt refund. They all said I need not worry and that my refund will come through. One of them even shared an image of a computer screen on which my refund details. It's now more than 30 days and I'm yet to receive my refund. This is unacceptable. According to the company, it should take not more than 5 working days for a refund. It's over 30 days now. Clearly this is corporate fraud. I wish to escalate the matter to higher authority. Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved KFC India customer support has been notified about the posted complaint. Verified Support Jun 19, 2021 KFC India Customer Care's response Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same. Jun 23, 2021 Updated by LenHaokip It's been almost 40 days now since the botched order and still my refund has not been credited. And to think that a known international brand is capable of this kind of inertia is appalling to say the least. Also, I seem to have received a response from the company with a request to submit details of the transaction on an email id that looks suspicious. By the way, [protected]@yum.com is the email id (am I missing something here?). I message a lady executive a few days back on Whatsapp asking the status of the refund, and, surprise surprise, she couldn't give me a clear answer when I will get my refund. I spoke to her again today and the answer is the same. It's frustrating! Anybody who reads this complaint should spread the word that KFC is the most lethargic company in the whole world and that nobody should ever order from them again. Ever. Verified Support Jun 24, 2021 KFC India Customer Care's response Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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