| Address: | KFC NEW TOWN SQUARE SECTOR 95-A (Location - https://goo.gl/maps/UZHJMgY83x1hvrbY9?coh=178571&entry=tt) |
I would like to file a complaint over a refund that was promised but never received. I was traveling with my friends on 23 april and we decided to eat at KFC kukrola, Haryana. When we reached the restaurant i placed an order through KFC app and somehow the app itself selected a location far from me. The app selected the wrong location because we passed it a few kilometers back and we checked the location and there was no kfc outlet as far as we know .The location was far from me so i decided to cancel the order by calling KFCcustomer care number. I was promised a refund in 12 working days. And it has been well over a month and i still haven't received my money back.
I contacted customer care many times and no one was of any help. They kept on forwarding my calls to other outlets and one guy gave me a number of another guy - Ved Prakash who works at KFC ground floor, new town square sector 95-A. He asked for all the proof and i sent it to him over a WhatsApp chat that'll I'll attach a screenshot of below. I contacted him on may 2nd and he said it'll be processed in 12 DAYS yes again. Once he checks if i made the payment among other things. He said he was on holiday and has evening shift and he'll contact me once he starts his shift (only an excuse ). And i haven't heard from him since. I called him 4-5 times he didn't pick my call or answer my text. Today on May 30 i called him. He picked up and repeated the same thing that he's on holiday and will go tomorrow evening. What is this arrogant behaviour for a corporate employee, no helpfulness whatsoever. It's a simple thing
I paid for something bcz i was not aware of the location and I informed and cancelled the order myself. The i ordered again at the location i was present on in person for which i paid again. How long does it takes to process a refund for something i didn't get.
Key Points To make it easy to understand what im saying -
1 - i visited kfc kukrola on 23 april
2 - i placed an order from your app i was at KFC KUKROLA at that time
3 - app asked for my location to select the outlet
4 - the app selected a location i passed by 10 kilometres back that was KFC NEW TOWN SQUARE SECTOR 95-A
(Location - https://goo.gl/maps/UZHJMgY83x1hvrbY9?coh=178571&entry=tt)
(i wasn't present at that location when i placed the order)
5 - WE CHECKED THE PLACE thoroughly and couldn't find any KFC outlet at sector 95-A gurgaon thats why we moved onto KFC Kukrola (Location - https://goo.gl/maps/oZWZ6gJ7yDLCugJj9?coh=178571&entry=tt)
6 - then i informed KFC customer care to cancel the order bcz the app made a mistake. They promised a refund.
7 - haven't received any refund yet
Order ID of wrong Order - K536W10440
Payment Amount - Rs. 1727.02
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