KFC India — Refund not initiated

Address:

Kohima, Nagaland

I ordered on KFC APP and paid through Google pay twice but my order was declined and money debited twice, I repeatedly contacted the help desk and they assured my refund but still no action is being taken. It be my fault if I haven't contacted the customer care but I did my last and have contacted them more than 20(twenty) times than why am I not receiving my refund? Please help.