KFC India — Refund still not given

Address:

LB Nagar hyderabad

I have ordered from KFC, LB Nagar hyderabad on 7th October 2022. The payment failed the first time and the money got deducted, the customer executive said that it was a technical glitch. So I placed another order with cash on delivery.
Not they are not refunding my amount I have tried to talked to them multiple times where they are not responding.
The customer care has been of no use either. The customer care is blaming on the store and the store is blaming on customer care.

The staff at this branch is very rude when called multiple times about my money.