KFC India — Regarding double payment for single order

Address:

NH44, DOWNTOWN ,KFC OUTLET, PATHANKOTN,PUNJAB,N145001

I am writing to complain about a payment issue I faced at your KFC outlet. I ordered a meal and paid rupees 454 via UPI payment. The transaction was successful and I have the confirmation receipt, but the staff at the outlet claimed that they did not receive the payment and asked me to pay again to collect my order. I had no choice but to pay again, effectively paying twice for the same order. This is unacceptable and unfair.

I request you to look into this matter urgently and refund me the extra amount I paid. I have attached the transaction IDs and the order details for your reference.

Please acknowledge this complaint and resolve it as soon as possible.

Thank you for your cooperation.