KFC India — Regarding my Refund of my payment of no order placed

Address:

Kfc, orion mall, Rajajinagar, Bengaluru, 560055

On 24th of November 2023 | had ordered from the Kfc app for the total sum of 8509.03. after filling my payment information, they redirected me to the payment page after after the completion of my payment of 1509.03, I came back to my Kfc app to view my order, but my order wasn't placed. I spoke to the Kfc consultant in the Kfc store regarding my issue and he told me he will help me with my refund. It's been seven days still I haven't received my refund.
Please process my refund at the soonest. hoping Kfc to do the needful. My contact number is [protected]. And my alternative contact number is [protected]. Thank you. Ruben.