KFC India — Rs 1377.98 deducted from my paytm account and paid to KFC but food not delivered.

I had made 2 payments of Rs 688.99 from my paytm account to KFC yesterday I.e.3 March 2022 but unfortunately the food was not delivered. I even received a confirmation message that the amounts were deducted and paid to kfc. I called up KFC park street to know whether they had received my order, but they could not find any details. I shared screenshots of messages received wherein it was mentioned that amounts paid to kfc. I even shared screenshots of the paytm page. No one knows which outlet received the order. I have not received any communication on the refund. Can someone please help??Rs 1377.98 is a huge amount of money to just ignore. Please let me know how do I share screenshots of payments made