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[Resolved]  KFC India — rude staff - kfc alpha mall ahmedabad india

My wife and myself visited kfc in alpha mall, ahmedabad on 16 march at 8.40 pm. We ordered a 6 piece bucket and fries and drink. We requested that 4 pieces be legs and any other 2 pieces. Were referred by the cashier to another person and he said he would do it but we would have to wait for at least 15 minutes as the chicken was still being fried.
We agreed and after 20 minutes saw other customers being served and went to ask about our order.
The cashier referred us to darshak - we got his name after repeatedly asking for it. Darshak told us that we could only have 2 leg pieces and the rest other pieces. We told him we were waiting for 20 minutes and were already told that we would get 4 leg pieces. He said no and if you want to get the leg pieces you need to wait for about 20 minutes for the next fried lot to be ready. We complained that this was not right as we would have to wait for another 20 minutes. He told the cashier to refund us our money. I said i do not want the money and wanted the original order honoured. He walked off and the cashier prepared the refund and was giving to us but i refused.
It was then that ajay was called over and i explained to him the situation and he told the cashier to put back the money in the till and i was given another receipt. Ajay was very helpful and apologised and immediately served us our original order.
This proves that our order could have been fulfilled by darshak before the intervention of ajay. Darshak was also very rude in front of other customers which is a major sin for the reputation of kfc.
I attach the relevant receipt for you to follow up and take the necessary actions
Fyi i was visiting ahmedabad from the uk and this would not happen in uk. If it did i would not have been charged for my meal
rude staff - kfc alpha mall ahmedabad india
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Complaint marked as Resolved Apr 21, 2020

Complaint Status


[Mar 20, 2020] KFC India customer support has been notified about the posted complaint.
Verified Support
KFC India Customer Care's response Mar 21, 2020 Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.
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